Acts as an extension of the Member Relations Department by providing Warm Welcomes and Fond Farewells to all Members and Guests, answering and forwarding incoming telephone calls, booking Member reservations and providing light concierge services to Members. Inform Members and guests of Club services, upcoming events, room locations and amenities. Provide support to Member Relations Director by researching resources, drafting communications and in-Club signage, and assisting with Member events.
Answer telephones in a prompt, professional and courteous manner within three rings, take reservations, direct calls to appropriate areas and/or take messages and/or deliver messages as necessary.
Greet and direct Members and guests (while STANDING) to the proper location in the Club using their name whenever possible. When there are Members or guests in the club, the Member or guest that is at the club should be given priority to the Members or guests on the phone.
Be outgoing and friendly, and act as an extension of the Member Relations, Membership, and Private Event departments in obtaining prospective Member referrals. ALWAYS have appropriate information in the event there is a walk-in for Membership or Private Events and follow procedure as specified by appropriate department head.
Prepare reservation sheets for the appropriate meal period.
Prepare buffet menu cards, dessert and a la carte menus as requested.
Call or otherwise notify Members of upcoming events; keep ClubHub monitor slideshow up to date, assist with email campaigns and mailers.
Be/become knowledgeable of the following: *All club services, hours of operation, amenities, etc. *All Club technology features *Directions to and from the club *Guest policies *Basic membership information including how to describe and define the club. *Basic private event information. *Club food concepts, dress code and ambiance. *All information in the club newsletter and on the website. *Local events, attractions, holiday schedules, access to services outside the club (locate this by creating a form for each on the g/receptionist drive) *All upcoming Member events, committees, etc.
Monitor and maintain cleanliness of Receptionist Desk, Lounge, Business Center, Display Table in entry foyer and Restrooms. Keep all areas stocked of the essential items and reorder supplies as necessary. Also request assistance from Maintenance/Service when appropriate areas are in need of their attention.
Accommodate Member and guest requests for business services, including but not limited to printing, mailing and delivery services. Charge Member accounts in accordance with the club's pricing and accounting policies in effect.
Expend effort getting to know guests and suggest ways to provide magic moments to Members and guests.
Check all coats, hats, umbrellas, etc.
Assist Food & Beverage team as requested
Undergraduate degree strongly preferred
High School diploma or equivalent required
Minimum 1 year experience in two or more of the following: marketing, communications, hospitality, customer service, relationship management, event planning/execution, membership associations
Experience in leading a team or project to a successful outcome is preferred
Notary Public or qualified to obtain Notary Public certification; Club would support and must be obtained within the first 3 months of employment.
*Excellent verbal and written communication skills using correct grammar, professionalism, MS apps
•Outwardly friendly, courteous, professional demeanor
•Ability to multi-task and apply follow-thru
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