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Assistant Auto Center Manager - San Jose, CA

Sears Auto Center San Jose Full-Time
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Req/Job ID: 977738BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Automotive
Store ID: 06838: Sears Auto Center

In partnership with the Auto Center Manager, this position is responsible for assisting with the management of the Auto Center and Associates in centers with a volume above $3.0 million. The Assistant Manager ensures consistent, timely, and accurate service delivery to customers by building, supervising, and training a high performance selling and service team. The Assistant Manager works closely with the Auto Center Manager as well as the District Service Manager to ensure achievement of business goals and great customer service on a daily basis. This includes, but is not limited to, management of Associates analyses and driving of sales volume, customer service, profitability and performance identification and solution of business problems creation and implementation of competitive strategies managing productivity standards and other responsibilities as assigned by the Auto Center Manager or the District Service Manager. The Assistant Manager personally provides professional, timely and courteous service by listening carefully to customers, presenting Sears Automotive products clearly, and teaming with technicians.

The Assistant Auto Center Manager assists in the daily operation of the Auto Center in partnership with the Auto Center Manager. The Assistant Manager is expected to spend most of his/her time on management duties on a daily and weekly basis. In the absence of the Auto Center Manager, the Assistant Manager assumes all management duties and responsibilities for the Auto Center. The Assistant Manager occasionally spends some of his/her time directly selling to customers and addressing their needs.
Job Duties/Responsibilities:

•Assists in planning and strategy to lead Auto Center to ensure achievement of business goals in sales and service.
•Teaches, Manages and provides positive and constructive feedback.
•Plans, directs and supervises the work and productivity levels of Associates to ensure standards are met or exceeded.
•Recognizes, encourages and acknowledges excellent customer service.
•Performs as the Customer Experience Manager on duty.
•Ensures delivery of speed and expertise to the customer through assistance in management of day to day business processes and programs.
•Responsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions.
•Achieves personal sales and service goals and helps team in achieving the same.
•Delivers speed and expertise to the customer through daily execution of business processes and programs.
•Miscellaneous duties as assigned.

Job Requirements:

•Must have a valid Driver's License
•Supervisory Experience

Preferred Skills:

•ASE Certified
•Bachelor's Degree

#Stores, #Automotive

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Job ID: 977738BR

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Sears Auto
Center is a leading provider of personalized, trusted automotive maintenance
and repair solutions delivered through a certified team of experts. By
proudly investing it its people, products and technology, Sears Auto Center is
entirely dedicated to serving the individual needs of its customers. Sears Auto
Center offers comprehensive automotive services and products, including tires,
DieHard® batteries, oil changes, brakes and alignments at 500
conveniently-located stores nationwide. Sears Auto Center is a division of
Sears, Roebuck and Co., a subsidiary of Sears Holdings Corporation, and has a
long history as America's trusted place for car care, having offered automotive
parts since 1905 and service since 1931. For more information, visit
www.SearsAuto.com/careers.



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