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Specialized Customer Support Assistant II - TS/SCI w/Polygraph with Security Clearance

General Dynamics Information Technology Fairfax, VA (Onsite) Full-Time
REQ#: RQ154535 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Discover a career that is challenging, impactful, and mission-critical. Join our team as a Specialized Customer Support Assistant II and make an impact on our customer. While you help us advance the mission, we'll help advance your career. HOW A SPECIALIZED CUSTOMER SUPPORT ASSISTANT II WILL MAKE AN IMPACT:
* Working in a discreet environment handling sensitive and personal information daily
* Completing transactional duties with special attention to detail, being organized, and multi-tasking
* Interacting with our ongoing POC customers, team members/Leads, and employees via phone As a Specialized Customer Support Assistant II, your day-to-day responsibilities will include:
* As the Travel Team lead the Specialized Customer Support Representative manages (3) Travel Team Coordinators who are required to process end-to-end travel requirements for customers, in coordination with Sponsor Mission Center Support Officers, and Sponsor Travel Services
* Although many of the travel requests are transactional, there is often a need to provide oversight and an added level of complexity requiring critical thinking skills to ensure each travel requirement ls appropriately addressed and seen through to completion
* As part of a unique Sponsor team, the MC Travel Team is a customer facing position and must collaborate to manage the multiple travel requests and requirements of the entire Mission Center
* The team supports senior leadership at the GS 15 and SIS level and must possess professional decorum and utilize discretion when performing duties
* Solid verbal and written communication skills and the ability to work independently are required
* The candidate must have prior travel processing experience. * PHYSICAL REQUIREMENT - This position does not require any heavy lifting
* TRAVEL/TOY-there is no requirement to TOY or travel to other buildings WHAT YOU'LL NEED TO SUCCEED:
* Position requires an active Top Secret/SCI with Polygraph.
* HS Diploma and 5 years of relevant experience or equivalent combination of education and experience
* The core Hours of the position are 8:30am - 3:30pm with an arrive time no later than 8:30am and a departure time no earlier than 3:30pm; additional hours may be authorized if the SGS needs to stay past 8 hours.
* Proficient Word, Excel, Outlook, PowerPoint
* The position is on customer site GDIT IS YOUR PLACE:
* 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certification
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays #AdminPoly2023 #OpportunityOwned#GDITCareers#WeAreGDIT#IntelAdminJobs#Jet#CJPost Work Requirements .cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px;} Years of Experience 5 + years of related experience * may vary based on technical training, certification(s), or degree .cls-1,.cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;}.cls-1{stroke-width:1.77px;}.cls-2{stroke-width:2px;} Certification .cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px;} Travel Required 10-25% .cls-1{stroke-width:1.5px;}.cls-1,.cls-2,.cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10;}.cls-2{stroke-width:2px;} Citizenship U.S. Citizenship Required About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Recommended Skills

  • Attention To Detail
  • Communication
  • Critical Thinking
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  • Leadership

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