Specialty Care Coordinator, Registration/Front Desk

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Assists the Specialty Care Team in coordinating safe, effective, efficient, equitable, patient-centered care.
• Assesses the self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of referred services.
• Communicates regularly with patients and caregivers regarding referred services.
• Utilizes sound knowledge and judgement in determining prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Tracks and maintains case management coordination data.
• Works autonomously to assess frameworks and identify solutions at an individual, community and system level.
• Schedules patient appointments, answers clinic calls, monitors and communicates to patients through WellApp messaging.
• Generates patient letters and completes relevant forms as needed.
• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Collaborates with the Specialty Care team members to establish plan of care to maximize patient healthcare outcomes.
• Coordinates and facilitates both incoming and outgoing patient referrals within SEARHC and outside facilities, including necessary prior authorizations.
• Verifies patient’s insurance profile and demographics are current and updates as needed.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Fosters partnerships through teamwork and utilizes resources effectively.
• Submits and coordinates patient travel requests to Patient Travel, including Letter of Medical Necessity, escort information, and housing needs.
• Supports Specialty clinical staff, works with team to ensure coverage of front desk and scheduling for all service lines.
• Monitors and updates schedules for Specialty clinic: checking patients in, noting cancellations, and filling open slots with cancellation lists as available.
• Monitors all scheduled patients upcoming appointments and completes preregistration ensuring correct provider information and verifying insurance eligibility.
• Verifies provider IT accounts, travel, and housing requests.
• Coordinates educational in-services provided by the specialty clinic providers if needed.
• Responsible for promoting, encouraging, and displaying the highest level of customer service, professional behavior and courtesy to patients and staff.
• Completes data collection as requested by leadership.
• Assures all data is input into designated database for ease of communication across the consortium.

Other Functions

• Maintains a clean and safe working environment including adequate supplies and upkeep of unit and equipment, reporting any defective or missing equipment and safety hazards.
• Performs duties as assigned in a responsible, respectful, and caring manner.
• Assists in training and onboarding of new staff.
• Other duties as assigned.

Additional Details:

Education, Certifications, and Licenses Required

• High School Diploma or equivalent.
• Associate’s degree or 2 years of college in social work, social services, healthcare administration, business administration or related field. 4 years of relevant professional level experience may be exchanged for a degree.
• Basic Life Support certification required.

Experience Required

• Two or more years’ experience in a healthcare setting – required.
• Primary care or specialty clinic experience preferred.

Knowledge of

• In-depth medical terminology.
• Safety and infection control principles.

Skills in

• Use of technical tools and instruments such as computers and medical equipment.
• Problem-solving conflict resolution.
• Strong interpersonal and organizational skills.

Ability to

• Multi-task and work independently in fast-paced environment.

Position Information:

Work Shift: OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!