Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Id95gh6p3v27m1gy0wl

Senior User Experience Lead

M&T Bank Buffalo Full-Time
Apply on company site
Overview:
Co-leads efforts to define, design and deliver the experience for digital products and services to meet business goals and end user needs and expectations, as well as opportunities to leverage these across the Bank.

Primary Responsibilities:
  • Consistently demonstrate thought-leadership to envision and design a desired end-state in digital systems or products across multiple business lines that meets business goals and end user needs and expectations.
  • Implement user-centered design methods and/or design-thinking throughout the product development lifecycle to shape the strategy and define deliverables specific to the end system or product.
  • Partner with Solution Architects and Application Developers to ensure their awareness of and leverage successful user experience standards and industry best practices across Bank systems or products.
  • Work with internal resources to explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback to continually improve the customer experience.
  • Develop and review functional and end user requirements specific to digital systems or products with Application Development to ensure their final look and feel is accurate and meets desired expectations of the end user experience.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.


Scope of Responsibilities:
User experience is the study and practice of creating software-based products from the perspective of the individuals that use the product. This position integrates a solid understanding of the internal and/or external user into all design concepts with a goal of delivering solutions that users find intuitive, easy to use and encourage further product usage. The problem-solving methods used by the position pull from design-thinking.

User experience (UX) is at the forefront of how we create intuitive, innovative and beautiful products that people love. We strive to learn and understand our users' needs, behaviors and emotions to yield insights that inform product strategy and guide the design of the experiences we create. Multi-disciplinary UX teams include designers, researchers, content strategists and engineers who are passionate about quality, usability and performance. They collaborate closely with Product Managers, Software Engineers and others to solve complex challenges and craft powerful experiences that highlight our products' unique capabilities and personalities. The work exemplifies a key principle of "Focus on the user and all else will follow."

Education and Experience Required:
Bachelor's degree and a minimum of 5 years' technical experience, including a minimum of 3 years' professional experience in user interface, user experience and/or interaction design, or in lieu of a degree a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' technical experience, with a minimum of 3 years' professional experience in user interface, user experience and/or interaction design

Strong proficiency using pertinent illustration, photo-editing, word processing and presentation software

Strong project management skills and techniques

Excellent presentation skills

Excellent visualization skills

Proven experience interacting with various multi-disciplinary teams of professionals

Education and Experience Preferred:
Bachelor's degree in Cognitive Psychology, Computer Science, Design, Industrial Engineering, Human Factors, Human Computer Interaction or User Experience

Prior experience that highlights a track record of innovative thinking, the value of good design and experience working with stakeholders to deliver results

Ability to deal with ambiguity and leverage design as a means to bring clarity to abstract ideas

Proficiency in software design, development, and prototyping methods and tools

Proficiency in industry best practices for desktop, mobile and web applications

Background/work experience in financial industry

Expertise in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of product development

Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking

 

Recommended skills

User Feedback
Prototyping
Software Design
Usability
User Interface
Look And Feel
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: R06285

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.

Fast Facts

  • One of the 20 largest U.S.-based commercial banks
  • $123 billion in assets as of December 31, 2015
  • 3.8 million customers
  • 17,000+ team members
  • 800+ domestic full-service branches
  • 1,600+ ATMs
  • Online banking (mtb.com) and mobile devices

We’re headquartered in Buffalo NY, and we are organized around 17 community bank regions lead by local regional presidents. This means decisions about loans and community activities are made locally, by the people in the bank who know the community best.

Of the largest 100 banks operating in 1983, only 23 remain today. Among the remaining, M&T ranks 1st in stock price growth.

M&T has been profitable for 158 consecutive quarters—more than 39 straight years.

View the full profile