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Company Contact Info

  • Nashville, TN
  • FLEETCOR

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Customer Service Representative (Call Center)

FLEETCOR • Nashville, TN

Posted 23 days ago

Job Snapshot

Full-Time
Degree - High School
$14.00 - $15.00/Hour
Transportation
Customer Service

Job Competition

75+

Applicants

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Job Description



Summary

Our Permit & Compliance Department is seeking a driven Transportation & Permit Representative for the Over the Road Compliance Division. This person will be responsible for the processing of various state, county, and city government permit requests, as taken via phone or online portal, from a specified customer base.



Package

Transportation & Permit Representative

Keeping North America Moving

If you are looking for an EXCITING place to work with a GROWTH-ORIENTED company, then our Center of Excellence is for you!

  • Competitive compensation with quarterly bonus
  • Company paid training to set you up right in your new position
    • Six-week training class and 12 week onboarding program
  • Development and internal growth opportunities in Nashville, Brentwood, as well as globally
  • Benefits on the first of the month following your hire date
  • Automatic enrollment into the 401k plan within your first thirty (30) days with Company match
  • Fun work environment with team building events, contests with awards and prizes
  • Customer Service Appreciation Week each year in October
  • Company picnics, lunches and holiday celebrations throughout the year
  • Daily on site lunch option with various restaurants
  • On-site breakroom and lunch area with a marketplace to purchase snacks, drinks, and meals
  • Community support with both local and national organizations
  • Health programs such as Weight Watchers and Gym memberships paid for by the company
  • Cellular, rental car, banking, and Regal movie theatre discounts
  • Philanthropic support with both local and national organizations


Main Responsibilities

  • Serve as the main point of contact for a large portion of Comdata's Regulatory Compliance customer base
  • Process and support customers' orders and inquiries involved in the permitting process
  • Productively process Trip/Fuel or Oversize/Overweight permits
  • Enter applications into NextGen (Permit Processing System) upon request, providing necessary information required by state jurisdictions to obtain an approval temporary trip and fuel permits using information faxed, emailed or provided during inbound telephone conversations with customers
  • Handle direct fax, email, or phone inquiries, effectively correcting individual errors, and complete follow-through on all application orders processed daily, to ensure timely delivery based on customer expectations/industry standards
  • Resend previously issued permits and Pro-actively call customers to inform them of the status of their permit orders
  • Process and support customers' orders and inquiries using efficient and effective routing methods while advising of possible cost saving opportunities
  • Productively process Trip/Fuel or Oversize/Overweight permits by entering applications into Permit Processing System upon request, providing necessary information required by state governments to obtain an approval temporary Trip/Fuel or Oversize/Overweight permits using information provided during inbound telephone conversations with customers
  • Handle direct phone inquiries, effectively correcting individual errors, and complete follow-through on all application orders processed daily, to ensure timely delivery based on customer expectations/industry standards
  • Resend previously issued permits and Pro-actively call customers to inform them of the status of their permit orders

Additional Information:

  • This is full-time position
  • Paid training which occurs Monday - Friday from 8 AM - 4:30 PM (typically three weeks of training)
  • Salary is $14 / hour

Hours:

  • Our Permit & Compliance
  • Department operates:
    • Monday - Friday 5am - 9pm
    • Saturday 8am - 2pm
  • Must be flexible with schedule and willing to work weekends/holidays


Ideal Candidate

  • Education

    :

  • Minimum

    : High School Diploma
  • Preferred

    :

    Associate or Bachelor's degree is preferable; or equivalent combination of education and experience required for the specific job level

  • Skills & Experience:

  • 1+ years related Transportation and Customer Service experience and/or training; or equivalent combination of education and experience
  • Strong map-reading and broad geographical knowledge of U.S. highways; must know state abbreviations and have basic knowledge of state locations and proximity's as well
  • Understanding of the overall goals of permit service business, and of trucking regulations from all levels, including Federal, State, and local Governments
  • Basic understanding of inquiry methods and procedures for each permit type desired, along with knowledge of the length of validity for Trip/Fuel permit for all states and governments preferred
  • Excellent communication skills, both verbal and written in order to properly communicate our service offerings and functionality
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
  • Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with various departments and clients
Job ID: fleetcor/TP/16390/1514
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