Summary:
Responsible for coordinating clinical care and transitioning patients receiving complex infusible drug therapies from the acute care environment to be continued at home. This position works directly with patients, licensed independent providers, case management, pharmacist and home health services to coordinate care for patients in need of infusion services post discharge.

Detailed responsibilities:
• Gathers the appropriate medical information necessary to support need for infusion service . Utilizes nursing clinical skills in a collaborative process to identify, coordinate and facilitate exceptional healthcare outcomes for patients.
• Works in collaboration with home infusion intake to verify eligibility and clinical appropriateness for the prescribed home infusion service.
• Responsible for reviewing 100% of all infusion referral service orders for accuracy and appropriateness. Triages referral to the appropriate service provider.
• Performs order entry clarification, clinical progress note, plan of care documentation for physicians and other home care providers to ensure appropriate orders are available for patient discharge.
• Participates in quality program initiatives and improvement activities including incident reporting and or adverse drug events reports
• Performs individualized clinical screening assessments of patient's disease and prescribed therapy to ensure safe transition of care from hospital to the outpatient environment.
• Performs patient and family education and training on home infusion services including administration drug therapy, infusion delivery methods, aseptic techniques and IV access and intravenous line access maintenance.
• Performs bedside infusion therapy site evaluation, transfer of infusion equipment for high risk continuous intravenous infusion start up care transition prior to hospital discharge (i.e. inotrope and parenteral nutrition therapies).
• Responsible for care coordination for home health services related to infusion therapy prescribed if services cannot be met by MHS home health partners.
• Serves as main liaison between the pharmacy, referral resources, patient and family members until discharge plans are finalized.
• Performs on going documentation regarding referral status and final disposition.
• Maintains communication with all stakeholders, including patient and family regarding all aspects of therapy, including potential issues that may contribute to therapy delays, denials or prior authorizations related to service benefits. Maintains exceptional on-going communication and documentation regarding referral status and final disposition of infusion cases.

Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

Education:
Essential:
• Bachelors

Education specialization:
Essential:
• Nursing

Credentials:
Essential:
• Registered Nurse License

Education equivalent experience:
Essential:
•

Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: Two (2 ) years of experience.

Working conditions:
Essential:
• Computer Monitor     80.00%
• Domestic Animals     40.00%
• Extreme Heat/Cold     20.00%
• Fire Risk     20.00%
• Hazardous Noise     20.00%
• Heating Devices     20.00%
• Hypoxia     20.00%
• Laser/High Intensity Lights     20.00%
• Magnetic Fields     20.00%
• Moving Mechanical Parts     40.00%
• Needles/Sharp Objects     40.00%
• Potential for Physical Assault     40.00%
• Potential Electric Shock     20.00%
• Radiation     20.00%
• Gas/Vapors/Fumes     20.00%
• Cytotoxic Chemicals     20.00%
• Asbestos     20.00%
• Hazardous Chemicals     20.00%
• Dust     40.00%
• Hazardous Medication     40.00%
• Latex     60.00%
• Bio hazardous Waste     40.00%
• Biological Hazards - Respiratory     20.00%
• Communicable Diseases and/or Pathogens     20.00%
• Biological Hazards - Skin or Ingestion     20.00%
• Bending and Stooping     40.00%
• Climbing     40.00%
• Keyboard Entry     80.00%
• Kneeling     40.00%
• Lifting/Carrying Patients 35 Pounds or Greater     0.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient     40.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient     40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient     40.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient     40.00%
• Reaching     40.00%
• Repetitive Movement Foot/Leg     60.00%
• Repetitive Movement Hand/Arm     60.00%
• Running     20.00%
• Sitting     80.00%
• Squatting     20.00%
• Standing     60.00%
• Walking     60.00%
• Audible Speech     80.00%
• Hearing Acuity     60.00%
• Taste Discrimination     60.00%
• Depth Perception     60.00%
• Distinguish Color     60.00%
• Seeing - Far     60.00%
• Seeing - Near     60.00%

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.