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Food & Hospitality Services Associate

University of Maryland Medical System Baltimore Full-Time
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What You Will Do:

Under direct supervision, performs a variety of tasks within the department to ensure that meals are prepared and served to the visitors, employees, and staff of the Medical System consistent with established department standards.  This position is utilized in the cafeteria and Public Services areas.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.


1. Sets up work stations, ensuring all required items are available before the start of the line. Breaks down work station and cleans area at the end of the line. 
A. Checks food temperatures, ensuring department standards are met.

B. Informs supervisor of all supplies required before the start of the line.

C. Informs supervisor or cook of the need to replenish food items in a timely manner so that there is no interruption in service.

D. Promptly notifies supervisor if items are not available.

2. Portions, assembles, and serves hot and cold food for cafeteria line according to departmental guidelines, using proper garnishes.

3. Greets customers courteously, with a smile, and utilizing suggestive selling techniques; notifies supervisor of shortages in food items in a timely manner so that there is no interruption in service. Garnishes food as required.


1. Set up catering area, ensuring all required items are available and the area is set up 15 minutes before the start of the function. Breaks down work station and cleans area at the end of the shift.

A. Informs manager if all needed supplies are not available. 
2. Portions and assembles hot and cold food for catering events according to departmental recipes or production orders, using proper garnishes. 

3. Delivers, sets up, serves, and breaks down meals, food and supplies according to established and posted schedules and department procedures.

A. Delivers food to units quickly and quietly.

B. Maintains posted delivery and bread down schedule; if later than 15 minutes, reports any deviations to the Catering Manager.

C. Arranges area as needed, moving tables and chairs if required. 

4. Greets customers courteously; notifies manager of any problems in a timely manner so that there is no interruption in service.


1. Completes all tasks with minimal assistance, in a timely fashion, and exercises initiative in responding to needs appropriately as they arise.

2. Maintains a clean and orderly work environment, ensuring that department standards are met, and that all department activities are conducted in accordance with federal, state, and local health regulations.

A. Cleans work areas such as tables, counters, and food storage areas; washes equipment and utensils.

B. Follows Department procedures to ensure the safe handling of all food items including covering, labeling, and dating of food items.

3. Observes and demonstrates appropriate safety measures in working with kitchen utensils and equipment.

4. Adheres to HACCP food handling and guidelines. Maintain temperature logs of prepared foods, holding refrigerators, etc.

5. Maintains compliance with standards of operation for services especially guidelines for food handling and storage and Business Conduct Guidelines. Maintains all records and reports necessary to comply with government and accrediting agency standards, regulations and codes.

What You Need to Be Successful:

Six months general work experience preferably in a food service setting is required. 
We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Skills required

Food Quality
Culinary Arts
Food Safety
Fry (Cooking)
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The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond.

UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily.

The Medical System generates nearly $3.5 billion in economic activity in Maryland. It has 15,000 employees, approximately 2,300 licensed beds, 115,000 annual patient admissions and gross patient revenues of $2 billion.

Member Hospitals

The hospitals and health systems that comprise UMMS are:

    University of Maryland Medical Center- One of the nation's oldest teaching hospitals, this 816-bed facility -- located in downtown Baltimore -- is home to the University of Maryland Marlene and Stewart Greenebaum Cancer Center, the R Adams Cowley Shock Trauma Center, the University of Maryland Children's Hospital and the University of Maryland Division of Transplantation.

    University of Maryland Medical Center Midtown Campus - This 208-bed teaching hospital offers a full spectrum of health care for more than 110,000 people annually. University of Maryland Medical Center Midtown Campus has been providing superior and accessible community health care in West Baltimore and Midtown for more than a century.

    Mt. Washington Pediatric Hospital - This 102-bed pediatric and rehabilitation hospital, located in northwest Baltimore, provides specialty medical care to infants and children with complex medical needs.

   UM Baltimore Washington Medical Center - This 319-bed community hospital, located between Baltimore and Annapolis in Anne Arundel County, offers a wide variety of services and was recently named a "Top 100" hospital for intensive care outcomes by Thomson Reuters.

    UM Charles Regional Medical Center - Located in La Plata, Maryland, this 110-bed community hospital, along with an Ambulatory Surgery Center and OB/GYN Centers in Waldorf and La Plata, serve patients in Charles County and the surrounding areas of southern Maryland.

    UM Rehabilitation and Orthopaedics Institute - This 141-bed facility (formerly Kernan Hospital), located in Woodlawn, is the state's largest rehabilitation and orthopaedic hospital serving both adults and children. It also houses the University of Maryland Complementary Medicine Program.

   UM St. Joseph Medical Center - This 232-bed nonprofit, regional medical center, located in Towson, Md., became a part of the University of Maryland Medical System on December 1, 2012. It features institutes for heart, cancer and orthopaedic care, and offers a full range of clinical diagnostic and treatment services.

   UM Shore Regional Health - Shore Health System became UM Shore Regional Health on July 1, 2013, and consists of the following facilities: UM Shore Medical Center at Chestertown; UM Shore Medical Center at Dorchester and UM Shore Medical Center at Easton, as well as the UM Shore Emergency Center at Queenstown.

   Upper Chesapeake Health System - In July 2009, UMMS announced a strategic affiliation with Upper Chesapeake Health System that is expected to lead to a full merger. Upper Chesapeake Health includes Upper Chesapeake Medical Center in Bel Air and Harford Memorial Hospital in Havre de Grace. The leading health care system and largest private employer in Harford County, Upper Chesapeake Health offers a broad range of healthcare services, technology, and facilities to the residents of northeastern Maryland.

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