Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
Missing Translation: eu_consumer_core.job_alert.duplicate_alert
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Staffing Coordinator at Home Instead Senior Care

Staffing Coordinator

Home Instead Senior Care Milwaukee, WI Contractor
Apply Now

Create Job Alert.

Get similar jobs sent to your email



 

Objective:

 
The Assistant Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Assistant Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
 
Primary Responsibilities:                                                                             
  • Reflect the values of Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Schedule case manager introductions or existing caregiver cross-trainings to ensure 100% of new caregiver client engagements are mentored
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Manage caregiver time-off requests in accordance with policies established in Handbook
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Follow up and communicate CAREGiver and client issues to appropriate supporting colleagues (HR and Client Care) to ensure problems are resolved. 
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
 
Secondary Responsibilities
  • Participate as needed in all CAREGiver meetings
  • Perform any and all other functions and responsibilities deemed necessary
 
Critical Numbers:
  • Maintain non-pass through overtime at or below 40 hours per billing period unless otherwise approved
  • Maintain fully staffed client schedules (no unassigned shifts) on a rolling one week horizon by close of business every Friday
  • Maintain accurate client schedules into the future on a minimum 60 day horizon
  • Maintain updated and accurate CAREGiver availability and personnel information.
 
Education/Experience Requirements:
  • Technical/Vocational Degree or the equivalent
  • Two years of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license
 
Supervisory Responsibilities:
  • This position will be part of the team responsible for overseeing all staffing assignments of the CAREGiver staff (direct care employees)
  • This position reports to the Operations Director - and is supported by the HR department (for full cycle employment management of direct care employees) and the Client Care department (for client-centric maters)
 
Knowledge, Skills and Abilities:
  • Must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment 
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Word and Excel
  • Must have the ability to perform duties in a professional office setting
  • Must demonstrate knowledge of the senior care industry
 
Your employer is Solicitude, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Essential Home Instead Senior Care
Competencies
 Characteristics-All Roles Delivering ResultsMaintaining a high level of commitment to personally getting things done.
People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.Customer ServiceRecognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied.Influencing & Persuading Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.Teamwork & CollaborationEffectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.Living Home InsteadBuilding trust, taking the lead and sharing your heart.  
Service Coordinator Role Specific Competencies
 Service Coordinator Adapting to ChangeAdapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization. People who are competent at adapting to change are flexible in changing circumstances. They are open to change and different ways of doing things, and do not over-rely on old methods and processes.Planning & OrganizingEffectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines. They identify goals, develop plans, estimate time frames and monitor progress.ResilienceEffectively dealing with work related problems, pressure, and stress in a professional and positive manner. People who exhibit resilience maintain a positive attitude even when faced with frustration, pressure or change. They recover quickly when faced with obstacles or setbacks.

Each Home Instead franchise is independently owned and operated.

 

Recommended skills

Straightforward
Decision Making
Persuasive Skills
Client Rapport
Scheduling
Coordinating
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: a2jod42u8rf5

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.