Housekeeping Houseperson (Flex hours) - Hotel Commonwealth

At Hotel Commonwealth, in the heart of Fenway, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.

With stylish and incredible rooms and suites, and incomparable Fenway Park overlooks, the rooms and public spaces show the hotel’s legendary urban charm. We want you to share your love of the city and its charms and energy. We have a keen eye for detail and pride ourselves on being unrivaled hosts to guests from all reaches. We are a team that looks forward to the experiences we create for guests, and the joy we find in working together.

Job Overview

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. May be required to service guest rooms and assist guests with guest room housekeeping needs. This position will be required to work some overnight shifts, as well as flexible mid shifts. Hours are not guaranteed.

Responsibilities

1. Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles.


2. Remove trash and/or linens and note any areas that need immediate cleaning.


3. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.


4. Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.


5. Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).


6. Stock linen and supply closets to ensure par inventories.


7. Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.


8. Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

Qualifications

Education/Formal Training

No formal education required.

Experience

No experience required.

Knowledge/Skills

• Self-starting personality with an even disposition.


• Ability to meet standards of appearance.


• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.


• Ability to assess required reaction to meet standards.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.


• Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.


• Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.


• Continuous standing - continuously standing and/or walking to accomplish all that is required for position.


• Climbing stairs - approximately 40 steps 15% of 40-hour week.