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Office Operations Manager at Boston Consulting Group

Office Operations Manager

Boston Consulting Group Boston, MA Full-Time


The ACC (Advanced Capabilities Center)-Boston Office Operations Manager is responsible for leading and optimizing the deployment of key Business Services Team (BST) resources to meet the operating needs of the over 200 BCG employees that are hosted by the office.

Together with the Office Lead (OL), the Office Operations Manager will help drive the employee and office experience and serve as a member of the office leadership team. In addition to operations, this person will oversee key functions and activities including Facilities, Real Estate management, Special Events/Office Affiliation, Safety and Security, Administrative Services, Office Services and Reception with a dotted line oversight for IT. The Office Operations Manager will also be a key member of the Boston Leadership Team and will be responsible for connecting with and coordinating the shared operating needs of all Specialty Businesses housed within the Boston Office.

Through leadership of the office operations team in the office related to operations, facilities, events and administrative functions, the Office Operations Manager is expected to produce a smooth, day-to-day operation focused on service, excellence, and business acumen, and to help build and reinforce a positive, close-knit office culture working in close connection with Office Leader and functional leads.
The Office Operations Manager will provide leverage and support to the Office Leader and overall ACC Leadership in running the office. This person will coordinate and work in concert with counterparts from other offices in the Boston and the North America (NAMR) region. They will work closely with a wide range of constituents to pilot new programs, drive regional change efforts, coordinate initiatives and to develop, implement, execute and interpret programs and policies related to all local staff.


Managing office-based operations team in concert with the nearby Boston Consulting and Global Services offices and other business management and operations counterparts across the ACC system
  • Ensure the efficient and effective operations in the office through the management of the local office operations and admin teams
  • Build a highly effective team by fostering teamwork (within work groups, across functions and throughout the ACC system and region); Develop a strong administrative management team; Coach direct reports; supervise the coaching of indirect reports.
  • Oversee Recruitment, hiring, training and supervision of the local office operations and admin staff; manage and monitor leverage ratios and support levels in concert with local HR
  • Manage office operations and admin staff’s professional and career development. Administer and ensure consistency, fairness and equity in the performance management and promotion process for Global Specialty Businesses. Provide performance improvement feedback and planning in line with regional processes and policies in concert with the local HR
  • Provide leadership for other ACC people-related initiatives and projects as needed
Overseeing operational infrastructure for the office
  • Manage or coordinate delivery of support services for office including administrative support, office services and facilities, meeting coordination, real estate, IT, etc. Some of these functions will be managed directly locally; others will require coordination of central shared resources. Work collaboratively with the regional and global functions to deliver required services
  • Lead management of administrative support team including EAs and SAAs, ensuring high quality support for senior team
  • Manage vendor relationships and agreements as required for effective office operations and support of large-scale meetings
  • Manage local, regional and world-wide meetings and office events that are asked to be hosted at ACC-Boston
  • As needed, support development of real estate strategy and facilities management for the office
  • Develop and implement space plans to anticipate requirements and evolving needs for office. Lead the office relocation efforts when an office move becomes necessary; oversee build-out and interior design, together with global team
  • Lead facilities management including office design, maintenance, layout, and occupancy of offices, furniture, and overall office security and safety
  • Work with region and global teams to ensure effective delivery of all services, including IT and visual services, among others required for the smooth operations of the office
Operating as the primary point person for issues of morale, retention, and affiliation for BST in close collaboration with the Office Leader and ACC Leadership
  • Regularly take the pulse on office people issues, bringing issues of importance to the OL’s and ACC Leadership’s attention. Recommend changes where warranted and implement programs to ensure continuous improvement
  • Oversee coordination of all office events from small frequent gatherings (e.g., office lunches, happy hours) to larger multi-day office wide events (annual retreats, team building activities, holiday parties, community service endeavors.)
  • Provide thought leadership on developing and implementing initiatives to address ACC-office people issues in close collaboration with Local HR

Managing operations and admin staffing to support the business objectives of the office, system and region in collaboration with the OL and Functional Leadership
  • Together with Finance team, accurately and thoughtfully forecast staff needs for the business
  • Ensure office growth strategy appropriately incorporates pyramid estimates and considerations
Collaborating with Knowledge finance function to ensure optimized profitability and planning for BST capacity and cost related items
  • Provide guidance and counsel for all cost management. Create and monitor cost and capital expenditure budgets including those related to personnel management, materials, space and equipment. Manage discretionary budget decisions and communication. Operate in an environment of high service and optimize efficiency and cost management
  • Ensure effective entry of time and expenses for office operations and admin employees
  • Provide counsel to office leadership on financial issues related to operations. Partner with ACC Finance to prepare appropriate ad hoc financial analyses
Providing support and counsel to the Knowledge Function Leadership, ACC Leadership, and the Office Leader at ACC- Boston on operations, facilities and administrative topics
  • Support all Office management functions, initiatives and projects
  • Serve as thought partner and counselor to OL, Functional and ACC Leadership on a range of topics
  • Provide leadership and management for other office-wide initiatives as required
  • Ensure all Risk and compliance activities are in place
  • Support regional initiatives designed to improve overall performance in NAMR
  • Contribute to local and regional committees as appropriate


  • 8-10 years of relevant work experience, with a minimum of 6+ years of leadership-based work with progressively increasing levels of responsibility, preferably within a professional services firm
  • Undergraduate degree required; MBA or other professional degree preferred
  • Demonstrated empathetic and inspirational leadership of a diverse set of individuals and teams. A culture-carrier, team player and motivator
  • Excellent people and stakeholder management skills; able to provide and receive honest and constructive feedback while facilitating collaboration to achieve common goals
  • Good judgment and an ability to interpret rules and guidelines flexibly, in keeping with BCG values. Able to take a big picture approach and consider the ramifications of decisions on various constituencies
  • An outstanding, confident communicator who engenders trust. Articulate and strong at influencing multiple stakeholders to adopt a new point of view
  • Able to perform successfully and produce results in a fast-paced, intellectually intense, client-oriented environment Ability to perform effectively under pressure; consistent management of changing situations with tact, poise, and patience
  • A demonstrated understanding of business operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productively.
  • Flexibility and comfort with ambiguity. Openness to new and innovative ideas and to change
  • A quick study. Demonstrated ability to identify, analyze, and solve problems
  • High integrity, a positive attitude, and an ability to maintain absolute confidentiality
  • Unflappable, resilient, and the personal fortitude to push back when necessary


Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

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