Customer SolutionsCustomer Service Delivery Tech Expert - Part-Time $18/Hr Mileage Reimbursement Monthly Phone Stipend Hours: 3:45 p.m. – 9:00 p.m. Forward Stocking Location: Albuquerque, NM 87121 (Must be able available to work Friday-Monday)
Our team of Experts keeps our customers connected by bringing
replacement devices and in-person tech support directly to them wherever they
are – home, office, or even a local coffee shop. Our Experts help customers set
up their devices with things like email, apps, and basic troubleshooting while
delivering our award-winning, personalized customer resolution experience. Our
Experts upsell our customers on additional Asurion products such as our Smart
Home Support to allow our customers to stay connected with our products and
you’ll be doing:
When a customer’s device is lost, broken, or stolen, we provide a
replacement device within 24 hours, plus premier tech support to get them up
and running again.
Provide in-person device setup and tech
support for customers’ smart phones, tablets and/or other consumer
Resolve operational issues on customers’
devices, other equipment, and connectivity while offering education and
device optimization suggestions.
customers face-to-face at the customers’ home location
details of Smart Home Support and gain an understanding of each customer’s technology in order to suggest
protection/tech support solutions based on their needs.
Effective sales professional with
performance base compensation available for Smart Home Support sales made
exceed key performance indicator metrics for performance measurements and
Travel daily to and from the Forward Stocking
Location and several customers’ locations throughout a designated region.
Drive own vehicle safely and responsibly to and from customer locations
in a variety of situations including heavy traffic and inclement weather. If you’re a good fit for the job, you’ll be
Offer customers a value-added experience
with premier customer service through relationship and rapport building
Quickly identify and resolve technical
Demonstrate empathy and assurance for
the customer throughout the in-person session
and resources to solve technical problems in a fast-paced environment.
proactively adapt communication to the customers’ technical skill level.
Prior experience in retail sales or customer service is preferred
High school diploma required.
Must have a valid driver's license and satisfactory driving record
with at least 1 year of driving experience.
Able to drive your own vehicle to and from the Forward Stocking
Location and In-Home appointments up to 120 miles.
Able to sit
or stand for long periods of time (up to 2 hours).
interact with a customer’s technology throughout their home.
interact face-to-face with Customers in their homes for extended periods of
Able to lift
a minimum of 30 pounds.
with exposure to dogs, cats and other pets that may be present in the
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