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General Manager - Lake Havasu, AZ job in Lake Havasu City at Altitude Trampoline Park

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General Manager - Lake Havasu, AZ at Altitude Trampoline Park

General Manager - Lake Havasu, AZ

Altitude Trampoline Park Lake Havasu City, AZ (On Site) Full-Time

At Altitude, we believe in active family fun!

With nearly 100 locations in the USA and abroad, we believe in a culture of YOLO vibes and free play. Our parks are the reason families all over the world can jump in and experience any type of play, from trampolines to dodgeball, basketball, VALO jump, balance beam and more. From toddler time to corporate team building, Altitude has something for everyone.

As part of the team, you'll be part of our mission to jump happy and work happy, always making people number one. If you want to join a team that believes in Home Authenticity Pride Proactivity and Yolo Vibes - jump in with us today!

The Manager will assist and execute all aspects of Lake Havasu's park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the owner or Multi-Unit Manager and work in tandem to reinforce operational and cultural standards.

KEY RESONSIBILITIES

General

  • Work with and support the franchise owner
  • Coach and develop a large and diverse team through clear written and verbal communication
  • Manage all facets of the operation, including regular financial reporting
  • Establish and uphold Altitude standards and expectations
  • Oversee Altitude's defined processes around inventory and reporting responsibilities
  • Oversee labor and spending for entire facility, within the park's guidelines
  • Track all spending and ensure it is accounted for and in accordance with the park's policies
  • Develop the team by establishing profitability goals and rewarding positive behavior

People

  • Recruit and hire talent
  • Set and hold expectations of accountability with team, upholding brand standards
  • Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
  • Create a work environment that promotes staff retention levels
  • Assure staffing levels meet business needs, while taking into account team member well-being
  • Lead and influence through effective motivation, celebrations, and accountability
  • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities

Sales

  • Execute sales and marketing plans in collaboration with support center team
  • Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
  • Draft, communicate, track and hold departments accountable for individual goals

Guest Services

  • Create an on-brand Altitude guest experience through superior operations
  • Seek out guest feedback and use for management and hourly team development
  • Maintain a safe and secure facility for all park guests

QUALIFICATIONS & SKILLS

  • 3+ years of experience managing a team in family entertainment or food and beverage environment
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
  • Workdays, nights, weekends, and holidays as required
  • Operate in a fast-paced environment with constant distractions
  • Lift and carry over 50 pounds regularly
  • Achieve budgeted financial results in areas of responsibility
  • Act as a mentor and lead by strong example
  • Maintain a professional image

Recommended Skills

  • Accounting
  • Business Requirements
  • Coaching And Mentoring
  • Finance
  • Foods
  • Leadership
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