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Help Desk Support Analyst Campus Bloomington

Indiana University Bloomington Full-Time
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The Indiana University Foundation (IUF), in partnership with the Indiana University Alumni Association (IUAA) seeks a passionate, customer- centric help desk professional to serve as Help Desk Support Analyst, playing an important role in ensuring success for end users. If you have a passion for technology and love helping people solve technology problems, we want to hear from you!

The Help Desk Support Analyst reports to the Help Desk Manager, and responds to telephone calls, Help Desk Issues (FootPrints) and in-person requests for technical assistance. This includes general hardware/software computing setup and support to the Indiana University Foundation (IUF) and Indiana University Alumni Association (IUAA) staff as well as support to key alumni/donor systems to IUF, IUAA and IU staff. There will be occasional scheduled support for yearly board meetings and events that require travel.

Candidates must possess excellent communication, interpersonal and problem solving skills and demonstrate aptitude for organization, self-motivation and multi-tasking. This position will join a team of enthusiastic, customer service oriented professionals with a passion to serve and collaborate as a team.


High school diploma and 1 year of professional experience information technology related field required

Bachelor’s degree preferred

Valid Driver’s License


Preferred Qualifications 

Experience in Help Desk Ticketing Systems (Footprints)

Experience with Apple & Windows Operating Systems

Experience with Conference Room Technology (Crestron, Video Conferencing, Collaboration Software)

Experience with SCCM/JAMF Pro


Working Conditions / Physical Demands 
Salary Range 

Skills required

Reports
Analysis
Information Systems
Auditing
Interface
Process Improvements (Business)
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Job ID: 11998P

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Indiana University has seven campuses, including core campuses in Bloomington and IUPUI - Indianapolis, and regional campuses in Northwest, Kokomo, Southeast, East, and South Bend.

The benefits go beyond healthcare and retirement—you'll belong to a strong, proud community of faculty and staff who support and applaud each other in all achievements, big or small, in a challenging and rewarding work culture.

Fast Facts about Indiana University

•    #1 largest employer in the state
•    Total student enrollment (Fall 2014): 114,370
•    Total living alumni: More than 600,000, including nearly 272,000 Indiana residents
•    Annual operating budget: $3.3 billion
•    Employees: More than 23,000, including faculty and professional and support staff
•    Research centers and institutes: More than 200
•    Endowment: More than $1.988 billion

The IU Factbook offers detailed information about administration, student enrollment, academic programs, degrees conferred, facilities, and finances. Or, access a year-by-year chronology of important events in Indiana University history from the University Archives.

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