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Domestic Operations Manager - Lebanon, TN

CEVA logistics Lebanon Full-Time
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CEVA Logistics, one of the world’s leading non-asset based supply-chain management companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 40,000 employees in more than 160 countries are dedicated to delivering effective and robust supply-chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network. 

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations:  Unity, Growth and Excellence.  CEVA people are passionate about supply chain management.

Job Summary:

Responsible for managing domestic operations (intra-company and customer freight) with a focus on expedited air and land freight services to ensure excellent customer service and profitability.  Models and acts in accordance with our guiding principles and core values.   

Primary Duties and Responsibilities:

  • Lead, direct, and oversee the day-to-day domestic operations ensuring that the customers’ requirements are met in a cost effective manner. 
  • Work corroboratively with station management and sales personnel in the development of pricing structures, quoting, and procedures focused on obtaining and retaining customers. 
  • Develop airline and surface carrier relationships to ensure communications and services provided meet the company’s needs.
  • Negotiate local agreements with commitments to tonnage and revenue approved by Corporate. 
  • Manage the approval of rate quotes or shipment costing for internal and external customers.
  • Review, select and continuously evaluate outside vendors providing services to the operation. 
  • Prepare and approve one time quotes. 
  • Oversee and approve operational accounts payable discrepancies.
  • Ensure compliance with the internal quality policies, procedures, and guidelines. 
  • Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments. 
  • Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls.
  • Manage, supervise and train subordinates in the positions of supervising customer service, data entry, and/or dispatch, and warehouse operations.
  • Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls.
  • Manage, supervise and train subordinates in the positions of supervising customer service, data entry, and/or dispatch, and warehouse operations.
  • Ensure that all personnel are providing a high level of customer service to both internal and external customers. 
  • Conduct annual performance reviews for all subordinates.
  • Address all employee performance problems promptly and directly in accordance with personnel policies.


Education and Experience

  • High School Degree or GED preferred.
  • Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program.
  • Minimum five years related experience.
  • Minimum four years industry experience preferred.
  • Minimum three year supervisory or managerial experience required.

Certifications and Licenses

Some professional licenses and certifications may be required in this position

Languages and Communication Skills

  • Must be able to read, write and speak English fluently.
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from management, employees and customers.

Computer Skills

  • PC literate.
  • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

Other Skills/Experience

  • Demonstrated leadership and supervisory skills.
  • In-depth knowledge of all products and services.
  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
  • Makes customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
  • Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
  • Allocates decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
  • Explores alternatives and positions to reach outcomes that gain all parties' support and acceptance.
  • Analyzes complex problems and develops alternative solutions.
  • Demonstrated leadership skills in influencing departments and implementing and managing change.
  • Ability to plan, organize and manage multiple projects and set priorities.
  • Basic understanding and experience in project management methodologies.
  • Develops and uses collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others' efforts.
  • Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
  • Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
  • Strong interpersonal skills including diplomacy and patience.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.


Skills required

Quality Assurance
Operations Management
Supply Chain Management
Lead Employee


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Job ID: 46235


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CEVA Logistics makes business flow. As one of the world’s leading non-asset- based supply chain management companies, we design and implement industry-leading solutions in both freight management and contract logistics.

Approximately 58,000 employees, working in 10 regional clusters around the globe, deliver operational excellence - to provide viable answers to the most challenging supply chain questions.

CEVA applies its renowned operational expertise to provide best-in-class services across its integrated worldwide network, where our focus is equally on general business and the specialist needs of the automotive, consumer & retail, energy, healthcare, industrial & aerospace and technology sectors.

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