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Service Now - Systems Engineer

M&T Bank Amherst Full-Time
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Overview:

Provides designs, specifies information systems solutions and technical direction in the development of our Service Now Business Process Management application to solve basic to complex problems or enhancements.

Primary Responsibilities:
  • Complete and oversee basic to complex systems analysis, design and development.
  • Participate with other Development, operations and Technology staff in overall systems development direction from technical analysis to user acceptance testing.
  • Prepare and review test data and execute detailed test plans. Complete any required debugging.
  • Evaluate and understand complex interrelationships and effects among programs, interfacing applications and platforms. Provide highly analytical consulting and leadership in identifying and implementing new uses of information technologies to assist business units in meeting strategic objectives.
  • Maintain efficient operation and effectiveness of supported applications.
  • Follow and promote use of development standards and procedures.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.


Education and Experience Required:
  • Minimum of an Associate's degree and 4 years' systems analysis/application development experience, or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 4 years' systems analysis/application development experience
  • Familiar with application development software and hardware problems
  • Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software
  • Capable of working on multiple projects of a moderately complex to complex nature
  • Strong problem-solving skills to assist in issue resolution
  • Strong verbal and written communication skills, with prior experience presenting to the target audience
  • Strong organizational and time management skills
  • Detail-oriented
  • Strong lateral thinking skills
  • Experience coordinating between Applications and business units
  • Experience recommending and implementing systems solutions
  • Experience driving project milestones and delivery dates


Education and Experience Preferred:
  • Experience with API design and best practices
  • Experience with Agile Methodology a plus
  • Ability to work in a team environment as well as autonomously
  • Ability to multitask for various components of complex projects
  • Excellent problem-solving skills to assist in issue resolution
  • Strong verbal and written communication skills, with prior experience presenting to the target audience
  • Strong organizational and time management skills
  • Experience coordinating between Applications and business units

 

Recommended skills

Management
Time Management
Complex Problem Solving
Systems Development Life Cycle
Systems Analysis
Operations

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$78K
Below Avg. Average Above Avg.
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Job ID: R02515

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