Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Manager, Access Center - Hartford HealthCare Medical Group at Hartford HealthCare

Manager, Access Center - Hartford HealthCare Medical Group

Hartford HealthCare Hartford, CT Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters. 
 
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 
     
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between.  Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

With our state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence.  At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time.  Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. 

Become an Access Champion and join us on our journey to YES!

Job Description:

Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, and reporting to the Director, Access Administration and Operations, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization. The Access Center Manager will oversee the management, development, operations, patient satisfaction and continuous improvement of direct Access Center Supervisors and Access Center Champions.  

Key Areas of Responsibility:

Provide direct development, support and feedback to Access Center Supervisors and ensure accountability of Supervisors guidance and leadership of Access Champions. Establish operational goals and track, monitor and report out on key department metrics. Hold Supervisors accountable for results. Drive change leveraging voice of the customer. Relentless focus on developing talent and creating an environment where people can start and grow their career. Assist the Director in the creation and managing of the budget
 

Qualifications

Bachelor’s degree in business administration or related field of study or 8 years customer service/contact center management experience.  MBA or a Masters in a related field preferred.  Minimum 5 years of management experience in the contact center industry, back-office operations or a combination of both, including an understanding of telephony, quality programs and workforce management principles.  Healthcare Experience a plus.


We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment
 

 

Recommended skills

Management
Operations
Administration
Master Of Business Administration (Mba)
Business Administration
Leadership
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve Careerbuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 20162231

Careerbuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using Careerbuilder you are agreeing to comply with and be subject to the Careerbuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.