Assistant Catering Operations Manager

Cincinnati Museum Center, Cincinnati, Ohio, United States of America

SSA Group at Cincinnati Museum Center is looking for a talented Assistant Catering Operations Manager to join our team!

Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time via our website at thessagroup.com, and we will review applications as they are received.

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward.

Reports to: Catering Operations Manager

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Oversee quality, product levels and inventory of product.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
• Plan and schedule events with client.
• Promote a positive attitude among teammates and guests.
• Facilitate the maintenance and repairs of the facility and equipment as necessary.
• Support communication with vendors.
• Support and manage communication with the other Catering Manager(s) and/or Director and unit specific contacts.
• Comply with all food safety regulations and practices.
• Maintain client correspondence in a timely manner.
• Maintain a strong positive relationship with the client.
• Create eye catching & innovative displays with Executive Chef and implement with catering staff.
• Manage operations of events and oversee team when multiple events occur.
• Oversee catering training and orientation of staff according to the onsite handbook and set expectations by your guidance.
• Support management of payroll and controllable profit within established guidelines.
• Manage employees in accordance with State and Federal labor laws.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Two years catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue.
• BEO knowledge and execution a must.
• All education backgrounds eligible.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Paid Time Off.
• Medical | Dental | Vision.
• Supplemental Insurance.
• Training and Career Development.
• Tuition Discount through Partnership College.
• Meal Plan & Employee Discounts.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.