Icon hamburger

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Project Manager - Healthcare at Ironbow

Project Manager - Healthcare

Ironbow Chantilly, VA Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Seeking a Project Manager on the IronCare / Managed Services Team.  A Project Manager within our growing Managed Services team is responsible for managing the end-to-end customer lifecycle for healthcare customers within our managed services portfolio.

Responsibilities include working with the program team, help desk engineers, project teams, and leadership to deliver new and existing contractual requirements, track utilization to budget as well as forecasting the utilization toward the overall financials over a broad range of programs and services. The candidate must be able to work with sales to understand the pipeline of new business and impact to the team as well as budget to ensure the operational delivery exceeds customer expectations.

The candidate must be comfortable working at a fast pace and capable of managing day to day operational requirements independently as well as collaboratively within the operational support team as well as with the Product and Sales delivery teams.

The Project Manager owns all aspects of the execution, reporting, and customer service elements including working with service desk operation leadership, inventory management, project coordinators, product managers, and other team members to ensure the best customer service possible. Must be able to quickly ramp up on the program requirements, customer expectations, meet with staff, and continually strive to provide excellent service to our customers.


  • Regularly review, manage, and forecast program budgets from a contractual basis.
  • Engage and lead customer onboarding processes, document collection, and other requirements for all new customers or projects containing on-going support services
  • Maintain and regularly review staffing utilization forecast model based on growing demands of the service desk and potential new business
  • Perform and document all customer meetings and deliverables to ISO compliance standards
  • Work closely and efficiently with the sales team to review and execute new contract requirements based on forecast models and a strong understanding of capabilities of the team
  • Work closely with warranty and product support teams to ensure excellent service delivery and accurate reporting
  • Work with program team to prepare weekly, monthly, and quarterly health reports of the program to Sr. Management leveraging Service Now, Microsoft Word/Excel, PowerPoint and other tools


  • 8+ years acting as an Account or Project Manager of multiple concurrent projects
  • 6+ years’ experience working with support engineers, engagement services, and product delivery teams in relation to IT services or Telecom product delivery
  • Strong background in managing the sales, delivery, and renewal lifecycle of multiple projects and product types
  • Capable of reviewing and understanding program contracts and requirements, translating them to real-world expectations and demands to the service desk along with financial demands
  • Strong ability to execute based on requirements, develop an action plan, and update leadership while driving to completion
  • Speaks clearly, confidently, and comfortably with the service desk, project leadership, executive leadership, and, most importantly, the customer
  • Clear understanding and past experience with commercial and federal programs and contracts
  • Extremely strong written and verbal presentation skills, technical writing skills including designing operational workflows, RACI Matrix, and other key delivery elements is a plus
  • Calm and focused ability to handle high pressure escalations, staffing challenges, customer expectations, and solve the root problems that generate out of the program
  • Be a team player!
  • US Citizen

Desired Experience:

  • Experience in or with the Telehealth and Healthcare space
  • Experience in or directly with managed services

Degrees and/or Certifications

  • Bachelor’s Degree in related field of IT, Management, or Business Administration or additional experience in lieu of degree
  • ITIL Intermediate or higher certification preferred

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach & strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



Recommended skills

Service Desk
Help Desk
Health Care
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 3428

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.