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Customer Service Representative

Medix Nashville, TN Full-Time
$12,000.00 - $14,000.00 / year
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Job Title - Customer Service Representative

Pay Range - $14.39/ Per hour

Hour: 8 hour shifts between 6 a.m. and 7 p.m. (Monday - Friday)

Two-week training are 8am - 4:30pm

Location - Nashville, Tennessee 37228

Job Summary:

  • The Customer Service Representative will be responsible for determining plan eligibility and enrolling members within the regulatory guidance.
  • Work to "save" members with incorrect/incomplete applications by performing customer, physician and/or agent outreach and using support tools.
  • Maintain member demographic update and membership revalidation and apply eligibility requirements for membership changes.
  • Research and respond to eligibility inquiries as needed.
  • Ensures all enrollment eligibility is reconciled and maintained in accordance with CMS and departmental guidelines, requirements, regulations, policies, and procedures.
  • A typical day in this position involves reviewing incoming applications, keying information into systems, determining eligibility, and saving submissions as needed.
  • Phone calls to potential customers and Medicaid systems will be made as needed throughout the day. In addition to phone calls, websites will be reviewed to gather additional information on enrollees.

Requirements:

  • High School diploma required

About Medix?

Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

Benefits

Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.

As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

  • Minimum Essential Coverage (MEC) plan
  • Two different fixed indemnity plan add-ons
  • Major Medical Plans, including 1 HSA Plan
  • Dental
  • Vision
  • Short-term disability
  • Life and AD&D

This year's recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award"

Join our network of talented professionals!

Apply today!

 

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Telephone Skills
Medicaid
Customer Service
Websites
Keying (Lock)
Research

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About the company

Salary Details

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$13K
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Customer Service Representative
$12,000.00 - $14,000.00 / year
Estimated Salary: $69K
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Job ID: 87799

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Launched in 2001, Medix was built on the principle of becoming a leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific and Information Technology industries. As we grow and evolve, we recognize our differentiation lies not just in traditional staffing, but in true partnerships and collaboration on hiring solutions.

We bring value to our talent by helping them identify their individual skills and aptitudes, matching them with opportunities to excel and creating communities where they can foster their skills and always have a trusted partner in their career.

In supporting our clients, we understand that each organization and culture is unique, and we thrive in collaborating with our clients to provide innovative solutions to suit their specific needs.

The root of our growth and continued success stems from not only our loyal clients and talent, but the dedication of our people. Medix takes great pride in our teammates and the culture we built together as an organization. We promote an environment that rewards the hard work and perseverance necessary to solve the unique needs of our clients and talent. The Medix family might span across the country, but our team is tightly united around our core purpose, core values and our mission to provide superior service to our customers.

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