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Customer Line Specialist

Apple Bank for Savings Manhasset Full-Time
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Customer Line Specialist
Manhasset,LongIsland

General Description

The Customer Line Specialist provides exemplary service to all customers, both internal and external, who contact Apple Bank through various channels, including telephone, online banking and e-mail. The Specialist is responsible for promoting, describing and explaining all Bank products and services in a courteous and professional manner to our customers.

Essential Duties and Responsibilities

  • Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment.
  • Promotes professional and customer friendly delivery of service to internal and external customers.
  • Make decisions, problem solve and complete file maintenance related to customer contact.
  • Comply with Bank and departmental policies and procedures.

Additional Duties and Responsibilities

  • Conduct outbound calls to existing customer to cross-sell products and services.
  • Provide support to branch staff in servicing their customer base.
  • Process off-phone work as assigned.
  • Support the activities of the Supervisory Team and Debit Card Analyst, including debit card chargeback processing, internet banking support and the management of incoming correspondence.

Skills, Education and Experience

  • High school diploma or GED required.
  • Minimum of 6 months experience in a banking environment; call center experience a plus.
  • Strong interpersonal and communication skills.
  • Candidate must have exposure to online banking application usage.
  • Working knowledge of Microsoft Office programs (Word, Excel & PowePoint).
  • Polished telephone skills with the ability to maintain quality of service under pressure.
  • Ability to manage multiple priorities.
  • Bi-lingual (Spanish) a plus.
  • Shift options are 9 am - 5 pm or 1 pm - 9 pm at least 4 days per week, in addition to 1 weekend day.

Apple Bank offers Medical/Dental, 401k and Tuition Reimbursement to full time employees.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

 

Skills required

Make Recommendation
Conduct Utilization
Conduct Review Activity
Recommend Solution
Recommend Process Improvement
Delivering Recommendations
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Job ID: 1664

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The first branch of Apple Bank opened its doors in Harlem at 1948 Third Avenue (between 125th and 126th Streets) on April 17, 1863. Since its inception in 1863, Apple has continuously developed and evolved to meet the changing financial needs of the communities it serves. With close to $12 billion in assets (as of December 31, 2014), Apple stands today as the second largest state-chartered savings bank in New York and one of the strongest depository institutions in the nation.

With full-service branch locations throughout greater New York, the Bank has continued to expand its branch system to serve the needs of New Yorkers. With each new branch opening, Apple reinforces its commitment to building long-term relationships by offering high-quality, low-cost financial products and services, coupled with professional and responsive customer service . The Bank’s branches provide customers with easy personal access to Apple bankers.

To meet the demands of today’s mobile customer base, Apple has developed delivery systems that serve the needs of today's increasingly busy customer. With automatic teller machine access, online and mobile banking, electronic bill payment and telephone banking services, Apple's customers can conduct their banking anytime and anywhere. At the same time, the Bank has maintained its traditional emphasis on neighborhood branch banking, helping our customers to achieve their financial goals.

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