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Service Writer job in Ellensburg at Pape Group

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Service Writer at Pape Group

Service Writer

Pape Group Ellensburg, WA Full Time
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PAPÉ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – ELLENSBURG, WA

SERVICE WRITER:

Position will serve as the Service Writer for the branch. Responsibilities will include but are not limited to the following:

  • Opening, maintaining, proofing and closing service department work orders in an accurate and timely manner.
  • Preparing all warranty work orders with necessary information to facilitate central warranty processing and monitoring reimbursements.
  • Assisting shop supervisor with workflow.
  • Check-in of units for repairs.
  • Assisting customers by phone and in person by providing information regarding the status of work orders, billing inquires and related concerns.
  • Any additional duties as assigned.

Qualified applicant must have excellent written and verbal communication skills and exceptional customer service skills with both internal and external customers.  Above average computer keyboarding skills and knowledge of Outlook, MS Word/Excel and Internet required.  Must have good organizational skills with exceptional attention to detail.  

Why work for Pape’:
  • Competitive pay based on your skills, training and experience level
  • Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs
  • Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.  
  • Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape’ is known for their stability, their honesty and their integrity.
  • Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!
  • Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
  • Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
 

Recommended Skills

  • Microsoft Excel
  • Workflows
  • Attention To Detail
  • Customer Service
  • Warranty
  • Coordinating
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Job ID: SERVI010181

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