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  • Stamford, CT

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Help Desk Technician- Level 2

WESTMED Practice Partners • Stamford, CT

Posted 1 month ago

Job Snapshot

Full-Time
Healthcare - Health Services
Skilled Labor - Trades

Job Description

WESTMED Practice Partners is currently recruiting for a Help Desk Technician- Level 2 position. This role works with user and/or other technicians to resolve more complex technical problems. Provides technical guidance to other Help Desk Technicians. Answers questions or resolve computer problems for clients in person, via telephone or from remote location. Provides assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

Essential Functions and Job Responsibilities:

  • Oversee the daily performance of computer systems.
  •  Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform more complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Work with administrator to implement or automate procedures with the use of scripts or specific software.

Required Qualifications:

  • Associate’s Degree.
  • Minimum of two years of experience in PC support.
  • Must be available for mandatory overtime during critical times.
  • Technical expertise on workstation hardware and supported software, local area networks (LANs), network operating systems, network cabling topologies, and industry standards and practices.

#CB

Company Overview

Here at WESTMED Practice Partners, one of the most successful management services organizations in the United States health care community, we look for individuals who are interested in and seek a challenging, growth-oriented, dynamic and friendly environment. Individuals with a strong work ethic along with a caring personality are who we find to be most successful here, fitting into our not so basic mantra of simply being “Smart" & “Nice". Our organization is constantly looking to bring on like-minded people who have a genuine interest in helping people and possess an intellectual curiosity to try and do things better and more efficiently. We strive to bring out the best in all of our team members and provide individuals with the support they need to achieve their career aspirations.

WESTMED Practice Partners is a healthcare management services company that has evolved from the success of the Westmed Medical Group, one of the largest multi-specialty medical groups in the country. In partnership with our clients, the mission of WESTMED Practice Partners is to improve the health of the communities we serve. We seek to grow the quality and efficiency of outpatient healthcare services by the design and management of free-standing, comprehensive medical offices with a focus on primary care. For more information, visit our web site at www.westmedpartners.com

We provide a modern office environment, state-of-the-art equipment and technology as well as competitive benefits and salary. Our benefits include medical, dental, free copays for employees who see Westmed physicians, discounted vision glasses, life insurance, AD&D insurance, short-term and long-term disability, 401k and profit sharing, flexible spending plans, and more.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Job ID: Req-2018-0153
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