Customer Service Rep - Austin, TX job in Austin at Veolia North America

Customer Service Representative

Austin, TX

$20-22/hr

Medical, Dental, Vision, 401k Match, Tuition Reimbursement, Flexible Spending Account, Health Savings Account, Pet Insurance

Responsibilities:

Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing,
profiling, contracts, and regulations efficiently and effectively.
2. Process incoming waste profile sheets for accuracy and forward to appropriate destination
indicating disposal methodologies for approval and resolve any discrepancies.
3. Enter a variety of information into the appropriate system programs to include profile information,
approval decisions, and confirmation letters.
4. Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel
with dates, customer, and scheduling data.
5. Review billing packets for accurate coding data and confirm codes to match contracted pricing.
Modify pricing information if incorrect in system. Follow up with a collection of open AR.
6. Make sales calls on established customers to provide additional services or maintain current
customer base.
7. Assist VES-TS personnel in determining existing contract specifications, pricing, options,
regulations, etc. to better service customer & internal needs and service level. Preparation of
customer quotations.
8. Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.

- High school diploma/GED
- Experience using waste services software (TRUX).

-1-3yrs of customer service experience

Veolia conducts a background check, drug test and physical upon hiring.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.