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  • Honolulu, HI
  • US Autopost

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Bilingual Japanese Night Manager- Hilton Hawaiian Village

Hilton Hotels & Resorts • Honolulu, HI

Posted 13 days ago

Job Snapshot

Hotel - Resort

Job Description

As Night Manager at the Hilton Hawaiian Village you will be responsible for overseeing all aspects of the property for the night shift. More often than not you will be the only manager at the property and will be responsible for helping all departments when conflicts arise. Critical thinking and people management will be crucial skills in this position. You will represent the Executive Office to hotel guests and employees. Handle guest complaints and respond to emergency situations. Monitors hotel operations in all department areas in the absence of the Executive Office and support departments to ensure quality customer service and compliance to all procedures established by management. In order to qualify for this position, you must be fluent in Japanese, written and spoke.

What will I be doing?

Monitors hotel staff in all departments to ensure that all procedures are followed as established by management. As necessary, coordinate and/or jointly work with departments to provide problem solving solutions in the most expeditious manner. Utilizes a computer system to access and input information. Performs activities involving lifting and or moving heavy objects, walking/standing for long periods and working in undesirable conditions.
Fields guest complaints, conducts thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance needed to resolve problems that may arise. Maintains a professional appearance and demeanor. Remains calm and alert especially during heavy Hotel activity, working rapidly and effectively under time pressure. Makes appropriate decisions to resolve conflicts in the absence of the Executive Office and supporting offices.
Inspects all physical aspects of the Hotel's appearance on a continual basis in accordance with standards established by hotel management. Inspections require, but are not limited to, bending, stooping, reaching, climbing and kneeling. Immediately reports all safety hazards or items in need of attention to appropriate departments.
Immediately responds to Hotel emergencies in a calm and effective manner, consistent with the Hotel emergency procedure policy. Maintains strong working knowledge of all Hotel emergency procedures, updates, and emergency contacts. Responses could involve, but are not limited to running up/down 35 flights of stairs past and around obstacles.
Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirable people in conjunction with hotel security force utilizing diplomacy and good judgment.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Job ID: HOT04HPO_13920_en
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