Do you have experience order parts and oversee day to day concerns of dealers? Check out this great opportunity we have in Newport News, VA!

Job Details for Customer Service Representative:

• Schedule: Monday - Friday 40 hours a week
• Temp to Hire

Job Responsibilities & Description for Customer Service Representative:

The overall responsibility of this position is to oversee the day to day concerns of our Dealers and assist them with Parts Orders.

• Provides customer support to dealers by performing all frontline responsibilities such as: sales orders, core returns, dealer returns, error returns, etc.
• Handles all customer inquiries related to parts and provides superior customer service to both internal and external customers.
• Releases backorders and expedites to purchasing department.
• Tracks backorder shipments and advises dealers of arrival time.
• Keys orders into Enterprise Resource Planning (ERP) system.
• On call 24 hours for emergency machine down situations to ship out parts (in rotation every 5th week, including weekend).

Job Requirements for Customer Service Representative:

• High School diploma or equivalent education with a minimum of two years of experience in a parts environment.
• Travel domestically and internationally up to 5% of the time.
• Ability to obtain and maintain a valid driver's license and passport.
• Basic knowledge of distribution and warehousing principles, theories and processes.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, ratios to practical situations. Ability to apply concepts of basic algebra and geometry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of software and systems related to parts and warehouse operations activities; timekeeping systems; project management software; spreadsheet software; and word processing software.
• Have strong record keeping and organizational skills.

Reliance Staffing, a PeopleShare Company, is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Virginia (VA) - Chesapeake, Newport News, Norfolk, Suffolk, & Virginia Beach. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

Reliance Staffing, a PeopleShare Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reliance Staffing, a PeopleShare Company, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.