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TEMP BPO Senior Representative at NTT DATA Corporation

TEMP BPO Senior Representative

NTT DATA Corporation Dallas, TX (Onsite) Full-Time
* This position is a face paced, call center setting (60-70 calls per day)
* This position requires the prompt technical responses to questions from CVS stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.
* This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
* Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
* The primary role of this position is to take live trouble-shooting calls daily 100% of the time.
* This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.

Recommended Skills

  • Cvs
  • Customer Satisfaction
  • Customer Service
  • Diagnostic Skills
  • Problem Solving
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Job ID: 2430546652

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