Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Fairfield, NJ 07004
  • Arra Lam

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Fairfield, NJ delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service- Laboratory- Fairfield, NJ

Kelly Scientific Resources • Fairfield, NJ

Posted 11 days ago

Job Snapshot

Full-Time
Travel - None
Degree - High School
Other Great Industries
Biotech, Research, Science

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

PRIMARY RESPONSIBILITIES:




  • Work in conjunction with sales and operations and other client services staff to achieve client deliverables



SPECIFICALLY THESE RESPONSIBILITIES ARE TO:




  • Pursue each outstanding client need (open quotations, service requests, etc.) until closed.

  • Identify and respond to client inquiries/needs via phone and email.

  • Process paperwork for new client set up.

  • Notify client of missing paperwork or prepayment.

  • Notify Sales, Account Management Team and Clients of service delivery delays.

  • Work in conjunction with Account Management Team for on boarding of vendors to Program Accounts. Receive client complaints and process in VOC (Voice of Customer) in Sharepoint.  Escalate as needed. Support collection efforts to meet DSO targets

  • May visit  accounts as needed and  in conjunction with sales or key account managers if required

  • Other duties assigned as necessary in response to business needs.



PROFILE:




  • Creative thinking skills to develop innovative solutions to solve customer requirements and expectations within project deadlines

  • Ability to establish effective working and team relationships with internal and external stakeholders in a collaborative manner                                                                  

  • Highly motivated, dependable, and detail oriented with a proven ability to generate a high level of customer satisfaction. Strong communication and organizational skills.

  • Ability to interface with supply chain senior managers and other customer structures.

  • Capable of building trust, value others and communicate effectively.

  • Customer focused, high integrity, excellent work ethic.

  • Self-managed and responsible to project and time management.



SKILLS:




  • Experience in account management; Knowledge of Oracle a plus

  • Strong people skills to include cross cultural sensitivities

  • 2+ years of commercial experience in a multinational organization.

  • International business exposure in imported consumer products.

  • Computer literacy (creating, filing, saving/uploading, searching, backup, etc.)

  • Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook is a must







Why Kelly®?


With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations— providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000 scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career—connect with us today.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Job ID: US51FPAL_BH1041818
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Kelly Scientific Resources

View All Similar Jobs View All Similar Jobs