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On Site IT Support Specialist

TEKsystems, Inc • Tupelo, MS

Posted 1 month ago

Job Snapshot

Computer Hardware
Information Technology

Job Description

The Dedicated Onsite Specialist role provides dedicated remote and onsite technical support to the dedicated customer and their locations. Some technical experience is necessary, but no advanced training is expected. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support.

Essential Functions
Create and manage Service Requests, Incidents, and Problems through a ticketing system.
Help ensure day-to-day operations of IT Infrastructure.
Answer Inbound Service calls.
Travel to complete onsite service calls as necessary.
Troubleshoot and administer Window-based applications, Operating Systems (desktop and server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server).
Perform virus and malware remediation.
Perform computer build outs.
Troubleshoot MFP/scanner/fax.
Troubleshoot WiFi/network connectivity.
Perform any other task or duty as assigned or required.

Attention to Detail
Problem Solving/Analysis
Written/Verbal communication proficiency
Accountability & Dependability
Adaptability and flexibility
Customer Focus
Self Management
Time Management
Development and Continual Learning
Ethical Conduct

Supervisory Responsibility
Supervisory expectations may vary from customer to customer.

Work Environment
In most cases, work will be performed in a climate-controlled office space. However, in some cases it will be necessary to work in networking closets with limited space, varying temperatures (very cool to very warm), and loud, mechanical noise.

Physical Demands
Candidate should be able to lift 75 pounds.
Job will require bending, sitting, lifting, climbing (ladder), and driving, in varying amounts.
Position Type/Expected Hours of Work
This is a full-time position for five, 8-hour days (40 hours total). A one-hour lunch break is provided. Shift start times range from 6:00 AM Central to 9:00 AM Central.
This position can range from 1% to 50% travel, with 99% of travel occurring in the market city and surrounding areas. Overnight travel should be considered infrequent (1%).
Required Education, Experience, and Certifications
Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification.
Candidate should have at least one year of experience in a job supporting Windows desktops and/or servers.

Preferred Education, Experience, and Certifications

2 yrs of relevant work experience providing remote support required in a Call Center environment preferred.
Basic networking familiarity

Some Customer Service experience or professional business environment.

Proficient in written and oral communication (English)

Some experience in the following is preferred:

Networking/switching/server hardware

A+, Network+ Certifications
Windows 7, Windows 8, Windows 10
Server 2008, Server 2012, Server 2016
Active Directory
Microsoft Office Suite
Terminal Servers
Citrix XenApp, Citrix XenDesktop
Additional Eligibility Qualifications
Candidate should have reliable transportation.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
Job ID: 6773572
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