Customer Service Representative job in Westfield at Accounting Now

SNI Companies has partnered with a well-respected manufacturing company in Agawam in their search for an experienced customer service representative. This is a full time position. If you're interested to learn more, please apply today or give our office a call at

Schedule: Monday through Friday, 8 a.m. - 5 p.m.

Job Responsbilities:

* Minimum of 3 years' experience in a Customer Service related position.
* Exceptional attention to detail a must.
* Experience with incoming and outgoing phones.
* Proven work history in making outgoing (Sales-Cold) calls.
* Experience entering quotes and orders.
* Knowledge of MS Office a must.
* Knowledge of cutting tools for CNC machining a plus but not required.
* Must be a team player
* Bi-Lingual Spanish but not a requirement

This position will be responsible for the following:

* Answering incoming phone calls
* Entering quotes and orders into our SAP Business One system
* Following up on Quotes
* Making outgoing business development calls
* Entering and maintaining information into Sales Force
* Greeting Visitors
* Process RMA's
* Communication with outside vendors
* Communication with customers outside the United States
* Participate in Bi-Weekly Sales Meetings