The Vice President of Floor Care is the principal person responsible for Company 's floor care operations ensuring a high standard of floor care excellence at all Company sites. Additionally, the VP of Floor Care maintains a professional and effective relationship with clients, potential clients, direct reports, site teams, and our corporate team. This position implements, evaluates, and monitors processes to ensure client expectations are met while ensuring site contractual obligations, company policies and procedures are followed.
Experience and Education Requirements
Bachelor 's degree in business or relevant field; Master 's degree preferred
Proven work experience as a VP of Floor Care or similar senior-level position
Minimum 10 years work related experience.
Strong writing, presentation, and client facing skills.
Outstanding analytical ability with an attention to detail and accuracy.
Superior problem solving and reasoning skills.
Uses business appropriate communication with all levels of company and client personnel.
Manages difficult situations appropriately.
Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
IICRC Certified in Carpet Cleaning.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Directs and manages Region Floor Care Trainers. Reviews weekly reports and follows up as needed; reviews weekly site evaluations submitted by the Region Trainers and follows up as needed.
Develops curriculum for Floor Care Training and conducts training classes as needed for site Floor Technicians, Region Floor Care Trainers, and/or Site Managers.
Develops procedures for cleaning of new floor types to include labor, chemical, and equipment needs.
Develops quotes for floor cleaning at new sites and/or new services at existing sites.
Conducts site demonstrations on tile and carpet as requested for current or potential clients.
Reviews monthly corporate floor care revenue year to date (ytd)., Reviews with site management or Regional Director to identify cause(s) and assists with development of strategy to correct when appropriate.
Reviews weekly the encapsulation services to ensure process is being conducted properly.
Conducts site visits during which floor care tools and equipment and processes are reviewed.
Ensures processes are being followed and equipment is being properly maintained. If deficiencies are found, confirms correction is in place by addressing with Company site management and/or site Floor Technicians at end of visit.
Maintains communications with sites and resolves issues, answers questions, provides direction regarding floor cares processes including but not limited to proper chemical use and techniques.
Trains and Company certifies site Floor Care Technicians '" Conducts certification call and test.
Routinely monitors floorcarehelpCompany.com inbox and responds rapidly.
Reviews weekly the average hourly rate paid for carpet cleaning and responds appropriately where average hourly rate appears above normal.
Ensures a safe working environment at each site and office.
Builds and maintains professional relationship with resort management and other key members of the resort staff.
Effectively communicates with all levels of Company team members.
Develops and delivers presentations to Board of Directors regarding the Floor Care strategy and execution.
Builds positive relationships with peers, management, and customers
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