Hotel Front Desk Receptionist

Are you passionate about delivering great service and enjoy making people smile? If so, you could be the perfect fit for our hotel front desk agent role! As part of our guest services team, you’ll greet guests, manage their account details, and ensure they have everything needed for a fantastic stay. If you're looking for a dynamic work environment with opportunities for growth and flexible hours, we encourage you to apply today!

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Work with the housekeeping staff to ensure rooms are ready for new guests.
• Mitigate customer complaints as needed.
• Handle customer complaints as necessary.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
• Communicate with housekeeping to make sure guest rooms are ready.
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.

• 1+ year of hotel industry experience or related job preferred.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
• Experience answering telephone calls and troubleshooting stressful situations.
• Previous experience or working knowledge of Microsoft Office and reservation management systems.
• Must have graduated high school, received a GED or equivalent.
• Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Comfortable taking telephone calls and mitigating stressful situations.

$12.50- $13.50 hourly

We are committed to delivering exceptional guest experiences through our clean rooms and outstanding reputation. We believe that when you take care of your team, they will take care of your guests. Our success in this tight-knit community is a result of the support and relationships we have built and continue to nurture.

Managed by Structure Hospitality, a Utah-based hotel management company that prioritizes people and culture, our hotel is driven by a passion for service and guest satisfaction. Carlin, Nevada, located along the historic California Trail, is a community rich in history and known for its small-town charm. The surrounding landscapes offer opportunities for outdoor enthusiasts to explore the rugged beauty of Nevada, with scenic views, hiking, and wildlife.

We look forward to welcoming you to our newly renovated hotel and making your stay memorable.