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Call Center Representative, Store Support $15+/Hour. Mason, Ohio

Macy's Mason, OH Full-Time
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Job Details Company Overview
Looking for a fulfilling and fun job that’s integral to the success of one of America’s most historic brands? Then join the Macy’s Call Center Support team! Join us and immediately become a part of what makes Macy’s special. Macy’s values you as an individual. We are committed to your personal growth and development as we work together to support an exceptional experience for our customer., plus the opportunity to earn up to an additional $3.50 incentive per hour. 20% discount on most Macy’s merchandise.
Job Overview:

Responsible for assisting customers with purchases in a fast-paced performance environment; responding to customer inquiries about products over the telephone; providing customers with suggestions and converting sales; helping customers understand the specific brands and products by communicating the features and benefits of the merchandise; creating urgency to buy; performing other duties as assigned.

Essential Functions:
  • Answer incoming calls from customers seeking assistance and recommendations for product selections.
  • Close sales, upsell, and assist with checkout.
  • Maintain product and policy knowledge.
  • Maintain system knowledge of Macys selling applications.
  • Regular, dependable attendance and punctuality.  
Qualifications:

Education/Experience:
  • High school diploma or general education degree (GED) required.  
  • One to three months of related experience and/or training preferred.
Communication Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
  • Communicate effectively with customers verbally and via online chat.
Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; 
  • Ability to compute rate, ratio, and percent.
Reasoning Ability:
  • Ability to carry out detailed simple written and oral instructions; 
  • Ability to solve problems involving a few concrete variables in standardized situations. 
Physical Demands:
  • Regularly required to sit, and use hands to finger, handle, and feel; 
  • Frequently required to talk and hear; 
  • Occasionally required to reach with hands and arms; 
  • Requires close vision and color vision.
Other Skills:
  • Ability to provide outstanding customer service to external and internal customers on a consistent basis; take control of and resolve customer issues utilizing active listening skills; 
  • Adapt quickly to changing customer expectations and needs; 
  • Be a self-starter who is comfortable taking the initiative; strong decision-making abilities; 
  • Strong analytical skills; 
  • Excellent verbal and written communication skills; 
  • Navigate multiple computer applications and work from a dual monitor setup; 
  • Complete financial transactions accurately and proficiently; 
  • Willingness to continuously learn about new products and product lines; 
  • Experience with macys.com or bloomingdales.com preferred; sales experience is a plus.
Work Hours:
  • Ability to work a flexible schedule based on department and company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
 

Recommended skills

Scheduling
Communication
Analytical
Customer Service
Upselling
Sales
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Job ID: MAC17593

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