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Regional Director of Ops / East Tennessee

American Medical Response Knoxville Full-Time
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POSITION: Director Regional AMR Ops / East Tennessee

Essential Duties and Responsibilities of the Regional Director:

  • Create a culture of world class quality care and patient services.
  • Develop distinctive strategies to achieve competitive advantage; translate broad growth, government relations, and other relevant strategies into specific objectives and action plans; align the organization to support strategic priorities.
  • Demonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations. Identify financially sound, new business opportunities and make them a reality in order to create a culture of sustained growth; foster innovation and risk taking.
  • Plan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics to analyze and make decisions to meet specific strategic and financial goals. Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, ROIC, etc) are met.
  • Responsible for all facets of the profit and loss of the division which includes top line revenue to allocations. Understand the nature of the transports provided and responsible for the documentation provided by crews. This documentation dictates the level of service (CCT/ALS/BLS) and nature (non-emergency/emergency) which drives the revenue billed.
  • Work pro-actively and on a daily basis with local and region human resources and recruiting teams to ensure all required market staffing levels are met (both hourly and exempt) and avoid unnecessary use of overtime to staff open positions.
  • Responsible for the division's accounts receivable (AR) and understanding all payer classes (Medicare, Medicaid, HMO's, 3rd party insurers, VA, etc). Collaborate with internal and external billing teams (as well as all support departments) to ensure AR is promptly addressed.
  • Communicate with his/her division regarding local, regional and national strategies and related initiatives. Encourage input and participation where practical to ensure success related to such efforts.
  • Regularly foster strong working relationships with local public, private, political and community members, including but not limited to mayors, boards of supervision, commissioners, officials of fire and police departments, chambers of commerce, rotaries, and in some cases state officials.
  • Participate in labor negotiations and other actions to balance employee engagement and the financial viability of division.
  • Ensure region managers maintain a current and comprehensive understanding of all applicable market Collective Bargaining Agreements (CBA) and that associated procedures and processes are followed and administered appropriately and consistently by management.
  • Work with region, division, and corporate billing and compliance teams to ensure all AMR billing documentation standards are met and in compliance with local, state, and national (CMS) requirements.
  • Ensure all required local, county, and state business licenses, operating permits, and associated fees are in order and current to enable continuity of market business operations. Work pro-actively to prepare and submit all necessary license and operating permit applications or renewals well in advance of any termination date to ensure ongoing and uninterrupted business operations.
  • Demonstrate strong execution skills by outlining goals and expectations, assigning responsibilities, and clearly defining roles; delegate to and empower others, remove obstacles; allow for and contribute needed resources, coordinate work efforts when necessary; and monitor progress.
  • Establish a program for disaster planning and take control of situations as needed during times of disaster.
  • Interact and collaborate as needed with other emergency providers in the region and division, both public and private.
  • Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees.

Non-Essential Duties and Responsibilities

  • Perform other related duties as assigned.

Minimum Qualifications for the Regional Director:


  • Bachelor's degree in business, healthcare or appropriate field of study, or equivalent level of related experience.


Minimum of three years of healthcare related experience, including financial management and employee supervision. Demonstrated effective track record cultivating relationships with internal and external customer-base.

  • Experience negotiating agreements and contracts
  • Experience in management of exempt and non-exempt personnel
  • Experience in conflict resolution
  • Experience in managing projects
  • Experience developing collaborative relationships with external government and/or public entities
  • Experience in the public section and healthcare industry


  • Detailed understanding of business modeling, proformas, P&L statements and balance sheets.
  • Strong understanding of sales lead strategy and closure.
  • Driving record in compliance with AMR policy regarding insurability.
  • Effective oral, written, interpersonal communication, and critical thinking skills.

Clinical literacy preferred.

EOE including Veterans and Disabled


Skills required

Problem Solving
Training And Development
Decision Making
Business Licensing
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Job ID: 2019-5959


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All About AMR, the nation’s leading medical transportation company

AMR serves more communities and customers than any other private ambulance service provider in the nation. But more importantly, AMR’s employees serve their local communities on a personal basis, as part of the community where they live and work. As medical professionals and as neighbors, your needs are our concerns.

With more than 17,000 paramedics, emergency medical technicians (EMTs), nurses, doctors, and support staff, AMR brings the strength of a national company to personalized care.

AMR’s national headquarters, located near Denver, Colorado, supports more than 250 community-based AMR operations nationwide. From Miami to Seattle, Hartford to San Diego, and hundreds of communities in between, AMR is ready to care for people and communities in need.

Our focus is clear, as stated our company’s values: Patient Focused, Customer Centered, Caregiver Inspired. These three phrases are at the heart of every call, in every community, every day.

From emergency 9-1-1 calls to non-emergency transports to specialized medical teams that serve remote wilderness areas, and more, AMR has the strength to provide patients and customers the right service at the right time. Our national reach and experience allow us to deliver the right service to communities as well, whether AMR manages the entire emergency medical system or engages in a private-public partnership to best serve an area’s need.

Understanding your needs. Connecting with best solutions.
That’s our business.
That’s our personal promise.

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