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Company Contact Info
- Sunnyvale, CA 94085
- Lia Basilio
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Tier 3 Support Engineer
CyberCoders • Sunnyvale, CA
Posted 11 days ago
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Tier 3 Support Engineer
Top Reasons to Work with Us
2. We have changed the way coders are building, managing and distributing software!
3. We are setting up the future of software development and DevOps tooling chain!
What You Will Be Doing
-Using appropriate resources to report, troubleshoot, diagnose and escalate support cases as needed
-Effectively collaborate with peers WW to provide solutions to the customer's problems; working closely with tier 2 level support, QA, R&D and Sales
-Analyzing and collecting customer data: log files, Java stacktraces, thread dumps, etc.
-Reproducing customer issues, including setting up and configuring runtime environments
-Identifying and documenting product defects for review and validation
-Maintaining a knowledge base of known issues and solutions
What You Need for this Position
-Technical background in JVM environments
-Experience working with Linux environment
-Knowledge of the following is a big plus: Artifactory, Build tools, CI servers, Tomcat, NFS, LDAP, network concepts, Apache/NginX
-Programming and debugging skills are an advantage
-A passion for working with customers and a strong ability and desire to handle technical issues with varying levels of complexity
-Ability to collect, organize and communicate information
-Ability to work independently, learn quickly and be proactive
-Excellent English verbal and written communication skills
-Ability to be on call 24x7 on occasion
-Ability to work off routine hours on occasion
What's In It for You
Benefits- Company pays 90% of employee and Family benefits
Linux, Artifactory, Tomcat, NFS, LDAP, Apache/Nginx, Bash, Python
If you are a good fit for the Senior Developer Support Engineer position, and have a background that includes:
Linux, Artifactory, Tomcat, NFS, LDAP, Apache/Nginx, Bash, Python and you are interested in working the following job types:
Information Technology, Engineering, Professional Services
Within the following industries:
Looking forward to receiving your resume through our website and going over the job in more detail with you!
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.