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Outreach Worker/VOA316

Volunteers of America - Chesapeake & Carolinas Rocky Mount Full-Time
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Provide information to homeless individuals in unsafe conditions. Assess the emergency needs for each individual requesting service. Provide group facilitation and work as part of the team for the effective delivery of services. The position will provide highly individualized services in the community and promote client self-determination and decision-making. The employee will provide essential expertise and consultation to the team to promote a culture in which each client’s point of view and preferences are recognized, understood, respected, and integrated into treatment, rehabilitation and community self-help activities.

A high school diploma or GED with previous work experience is required.  A minimum of two years’ experience working with homeless individuals and families including veterans is preferred.  Veteran or member of veteran family is a plus.


  • This position requires driving your personal vehicle for company business.  Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
    • Valid driver’s license in jurisdiction of residence
    • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
    • May be required to drive a van
  • Acceptable Criminal background check, OIG Exclusion check
  • Negative Drug Screening
  • CPR/First Aid Certification must be acquired and maintained once employed


  • Participate in regular street outreach activities to encourage homeless individuals to enter the program.
  • Disseminate information regarding services provided by the agency to the community.
  • Communicate special needs and represent client interests to program staff.
  • Provide practical assistance for clients when they first enter the facility through mentoring, advocacy, coordination, side-by-side individualized support, problem solving and direct assistance to help clients obtain the necessities of daily living.
  • Assist in maintaining communication between all staff members and clients.
  • Network with other community agencies to develop resources for clients.
  • Assist in facilitating regular group sessions for clients as directed.
  • Coordinate transportation for individuals requesting shelter.
  • Participate in program supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning.
  • Complete other duties as needed and requested.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.

Information and outreach to potential clients are provided. Client needs are assessed and interests are represented to program staff. Staff is provided support to implement program policies and procedures. Community networking and programmatic information is disseminated to ensure meaningful outcomes.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Recommended skills

Project Management
Coaching And Mentoring
First Aid
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Job ID: 0XJ757839


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