KEY JOB FUNCTIONS
Provides frontline leadership in all Key Job Functions for TRAir Customer Service agents (see Job Description for full list of tasks). Assisting team during high volume times
Responsible for coordination and execution of the following tasks for our three large charter markets (Laughlin, Tunica & Atlantic City) as well as other ad-hoc plane programs as assigned:
• Flight & Junket Rep Reconciliations
• Federal Excise Taxes (FET)
• Advertising Reimbursement Analysis and Check Requests
Must adhere to all DOT, FAA regulations for charter operations & maintain confidentiality of sensitive material Must remain informed about jurisdictional gaming regulations & will be the main point of contact in any & all junket related audits.
Responsible for effective communication with the property NCM Teams, Junket Representatives & Branch Offices.
Act with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Identify compliance risks and take actions necessary to eliminate or minimize risks.
Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
EDUCATION and/or EXPERIENCE:
One to three years experience in casino/hotel, reservations, casino marketing or accounting position managing frontline employees. College degree preferred but not required. Experience with Casino Junket or Call Center operations preferred.
Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously. Must be knowledgeable in LMS, CMS, Phone Systems and Microsoft Office. Excellent interpersonal, team building and problem solving skills required. Must have excellent customer service skills. Must present a well-groomed professional appearance. Must be available to work various shifts. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues.