RemX has partnered with a large company in Fort Washington, PA to assist in their search for a Bilingual (Spanish/English) Customer Service Representative. This would be a contract-to-hire opportunity with multiple daytime and evening shifts available. Qualified candidates please submit your resume for immediate consideration.
Bilingual Customer Service Representative Job Description:
Provides a positive customer experience via phone, chat or email. Average calls can vary between 50-80 per day, based on time of year.
Provide customer service to Spanish speaking customers (30% of the time)
Builds a valuable relationship with customers by providing ongoing support to ensure they are able to reach their goals.
Share product knowledge with customers and recommend other products or services when applicable
Willing to assist customers with customer service needs, such as website navigation, changes to a customer’s account information, editing of orders, missing item resolution, exchanges, etc. in order to provide first call resolution.
Bilingual Customer Service Representative Requirements:
Fluency with both English and Spanish
At least 1 year of customer service experience
High school diploma or equivalent
Capable of navigating multiple resources at one time to assist with customer concerns
Able to professionally correspond with customers via verbal and written communication
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RemX Specialty Staffing is your single source for professional staffing and recruitment. We are comprised of 6 subdivisions: RemX Financial Staffing, RemX IT Staffing, RemX OfficeStaff, RemX Engineering, RemX Scientific, and Project Solvers (Fashion/design). We understand what it takes to match job seekers with great positions that fit their skills, interests, and goals, and we are able to provide cost-effective staffing solutions to help businesses reduce workforce costs and staff those hard to fill positions. With our industry-leading expertise and “white glove” service, we always deliver results and satisfaction.