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Sales Account Manager - Telecommute in Indianapolis, IN or Charlotte, NC at UnitedHealth Group

Sales Account Manager - Telecommute in Indianapolis, IN or Charlotte, NC

UnitedHealth Group Work from Home/Remote Full-Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) 

The Sales and Account Manager (SAM) is a field based position charged with enrolling Medicare beneficiaries, residing in a skilled nursing facility, into the UnitedHealthcare Institutional Special Needs Plan (ISNP).

If you are located in Indianapolis, IN, or Charlotte, NC, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Utilize the national sales model to generate leads and enroll beneficiaries into the UnitedHealthcare Nursing Home plan
  • Develop and manage account specific strategies to educate and engage facility personnel, resulting in the generation of interested residents and/or families (responsible parties)
  • Utilize traditional sales strategies to uncover needs and introduce features and benefits of the plan
  • Generate enrollments consistent with targets established for the territory
  • Document all activity to ensure compliance with Medicare Marketing Guidelines

Job Duties:

  • Participate on daily/weekly standup calls to report activity and month to day results
  • Develop and maintain relationship with facility champion(s) through ongoing communication, education and demonstration of the value proposition
  • Implement role specific processes designed to educate beneficiaries and generate interest in each assigned facility
  • Enroll beneficiaries through appropriate use of face to face, telephonic or other enrollment strategies
  • Demonstrate the value of the product to interested parties through the use of CMS approved enrollment materials, knowledge of the plan, and introduction of proof sources
  • Update CRM on a daily basis to record interactions with beneficiaries and families
  • Comply with all CMS, organization and departmental regulations and policies
  • Provide market leadership with facility feedback relative to service and product acceptance


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

  • Must have, or be able to obtain, appropriate state licensure within 90 days of hire date
  • Maintain licensure and product certification based on policies and procedures
  • 2+ years of sales experience or 2+ years experience working in Skilled Nursing Facilities
  • 2+ years of account management/territory management skills (including planning, documentation and measurement) or 2+ years experience working in Skilled Nursing Facilities
  • Ability to work a variety of hours, early morning, evenings and weekends, as required by various sales activities
  • MS Office (Word, Excel, Powerpoint) Proficiency

Preferred Qualifications:

  • Must maintain a state driver’s license or arrange for transportation in the field
  • B2B and B2C experience
  • Use of a CRM (salesforce, etc.)
  • Demonstrated experience meeting or exceeding sales goals
  • Ability to travel 90% throughout the designated local territory
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Recommended Skills

  • Account Management
  • Content Management
  • Customer Relationship Management
  • Customer Value Proposition
  • Leadership
  • Measurement And Metrology
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