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Mortgage Representative-Inside Sales

M&T Bank Cheektowaga Full-Time
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Overview:
Responsible for originating residential mortgage loans and adhering to the requirements of federal registration under the SAFE Act

Primary Responsibilities
  • Sells M&T Bank mortgage financing to incoming leads. Answers questions and provides explanation of M&T products. Pre-qualifies customers. Follows up on potential customers via telephone and e-mail.
  • Proactively solicits mortgage business from leads provided or personal referral sources.
  • Obtains and analyzes pertinent financial and credit data necessary for determining if loan is an acceptable risk.
  • Negotiates terms and conditions of loan with mortgagor.
  • Begins mortgage application process over the phone or online; sends completed packages to borrowers. Enters complete applications into system.
  • Provides timely and complete feedback to referral sources regarding the disposition of their leads.
  • Keeps informed of changing rules and regulations.


Scope of Responsibilities:

External contacts may include customers, Realtors, and third party service providers.

Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Education and Experience Required:
Bachelor's degree and a minimum of 3 years mortgage origination and/or customer service experience,

OR in lieu of a degree,

A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years mortgage originator and/or customer service experience.

Education and Experience Preferred:
General PC knowledge and departmental software

Organizational skills

Sales ability

Mathematical skills

Ability to interact with all levels in a professional manner

Customer Service Skills

Knowledge of products and government regulations

 

Recommended skills

Mortgage Loans
Customer Service
Sales
Finance
Loans
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Job ID: R07548

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