Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 2515 SW State St
    Ankeny, IA 50021

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Patient Service Representative jobs in Ankeny, IA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Patient Service Representative

UnityPoint Health • Ankeny, IA

Posted 1 month ago

Job Snapshot

Degree - High School
Other Great Industries
Customer Service

Job Description


Patient Service Representative

Ankeny Internal Medicine

32 Hours/ Week; Full-Time Benefits

M; 6:45a-1:45p T; 7:45a-4:45p W; 7:45a-4:45p TH;7:45a-4:45p F; 7:45a-4:45p

Good first impressions are vital when it comes to working as a Patient Service Representative at Unity Point. You are the first face a patient sees when they walk in the door and will be responsible for a variety of activities related to patient intake and care. Patient Service Representatives are given the opportunity to build long lasting relationships with Patients, families and Physicians which ultimately lead to growth and Career stability.  

  1. Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. Answer their questions and provide non-medical information and/or direct to appropriate person or department.
  2. Answer telephone calls in a clear, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
  3. Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
  4. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
  5. Review superbill to ensure information is complete and perform the daily posting of charges for office visits and procedures abstracting procedural, diagnostic, and demographic information according to policy and procedure.
  6. Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
  7. Open and/or close the clinic following specified guidelines of individual clinic.
  8. Work independently and responsible for timely completion of assigned functions.
  9. Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
  10. Maintain regular and consistent attendance at work.
  11. Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
  12. Maintain compliance with Personnel policies and procedures.
  13. Monitor environmental conditions in order to secure protected health information.
  14. Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
  15. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
  16. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  17. Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

  1. High School or Vocational School graduate.
  2. Mandatory Reporter certification.
  3. Knowledge of medical terminology, anatomy and physiology.
  4. Ability to demonstrate strong customer service skills.
  5. Ability to effectively enter information into a variety of computer programs.
  6. Ability to understand and apply guidelines, policies and procedures.
  7. Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
  8. Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
  9. Previous medical office experience preferred.
  10. Previous experience with an electronic health record or medical office software preferred.
  11. Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
  12. Strong interpersonal skills.
  13. Strong computer skills.
  14. Ability to work as a team member.
  15. Strong verbal and written communication skills.
Job ID: 2019-59332
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.