Network Operations Center Manager

The Network Operations Center (NOC) Manager will oversee the day-to-day operations of the NOC, ensuring the stability, security, and performance of our cloud infrastructure. This role involves managing a team of NOC engineers and technicians, monitoring systems, and responding to incidents, outages in real-time, call ticket management, and tracking and processing RMA’s. The NOC Manager will also be responsible for working with the engineering team to develop and implement processes to optimize network performance and maintain high levels of service availability.

• Build out: Leads the build out of the NOC in Austin and helps hire and train the team to staff it.
• Team Management: Lead, mentor, and manage a team of NOC engineers, ensuring 24/7 coverage and effective incident response.
• Incident Management: Implement, oversee and coordinate incident detection, response, resolution, and escalation procedures. Ensure incidents are resolved in a timely manner to minimize downtime and impact on customers.
• System Monitoring: Implement and maintain monitoring tools and dashboards to track the performance, availability, and security of the network and cloud infrastructure.
• Process Improvement: Develop and refine operational processes to enhance the efficiency and effectiveness of the NOC. Identify areas for automation and optimization.
• Reporting: Generate and analyze reports on network performance, incidents, and operational metrics. Provide insights and recommendations to senior management. Create NOC metrics and report to Senior Management.
• Collaboration: Work closely with other departments, including Cloud Engineering, Security, and Customer Support, to ensure seamless operations and effective communication during incidents.
• Vendor Management: Liaise with third-party service providers to ensure the quality and reliability of external services and support.
• Compliance: Ensure all operations adhere to industry standards, regulatory requirements, and company policies.
• Training & Development: Conduct training sessions and workshops to keep the NOC team updated on the latest tools, technologies, and best practices.

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is a plus. Education can be waived if the candidate has extensive experience in NOC operations.
• Experience: Minimum of 5 years of experience in network operations, with at least 2 years in a managerial or supervisory role, preferably within a cloud services environment.
• Technical Skills:
  • Strong knowledge of network infrastructure, cloud platforms (AWS, Azure, Google Cloud), and network monitoring tools.
  • Experience with incident management, change management, and configuration management.
  • Proficiency in scripting and automation tools (e.g., Python, Bash) is a plus.
• Certifications: Relevant certifications such as Cisco CCNP, AWS Certified SysOps Administrator, or CompTIA Network+ are preferred.
• Soft Skills:
  • Excellent leadership and communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and manage multiple priorities simultaneously.
• Availability: Must be available to respond to critical incidents outside of regular business hours as needed.

This position offers the opportunity to work in a dynamic data center environment with cutting-edge technology. If you have a passion for technology and possess the required skills, we encourage you to apply for this exciting opportunity.

Full-time

$65,718.00 - $85,524.00 per year

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Opportunities for professional development and certifications.
• Flexible work schedule and remote work options.
• Paid time off and holidays.

• Monday to Friday.
• 8-hour shifts.
• Must be able to be on-call.

Interested in applying? Submit your resume and cover letter through the button below.