Field Customer Support Specialist (Collections)- Bakersfield, CA

Field Customer Support Specialist (Collections) - Bakersfield, CA #357838

Position Type: Full-time

Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life. We are a leader in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. With over 30,000 retail partners and growing, we focus on innovation, integrity, and dedication to customer satisfaction.

The Role

The Field Customer Support Specialist (Collections) is responsible for managing customer accounts and meeting company collection expectations by resolving past-due accounts. This role may utilize a company vehicle to complete customer home visits and product returns in compliance with Acima standards, policies, and procedures.

Compensation

This position is paid hourly according to Acima’s payroll procedures. The starting hourly rate is $19 - $20 per hour, with eligibility for various bonus and/or incentive programs, subject to employment status and applicable laws.

Key Responsibilities

• Coordinate with the collections team to assist in resolving past-due accounts.
• Maintain accurate records of past-due account activity.
• Maintain accurate records of all field activity.
• Complete customer field visits in a timely manner as assigned.
• Complete customer product returns as scheduled.
• Keep assigned vehicle(s) clean and maintained.
• Follow all safety and product handling procedures.
• Handle sensitive payment information securely.

Job Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Valid state driver’s license and good driving record.
• Excellent communication and customer service skills.
• Ability to talk on the phone when needed.
• Ability to lift and move heavy items.
• Capable of using basic technology.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to work independently and with others.
• Organized, with time-management skills.
• Past collections or door-to-door sales experience or familiarity with the leasing industry is preferred.

Why Work For Acima?

• Award Winning Culture
• Weekly Pay!
• Bonus potential (based on performance)
• Full Benefits (Health, Dental, Vision, Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness)
• PTO
• 401k Match
• Discounts from Acima partners
• FSA/HAS

Expected Hours of Work

This is a full-time position. Days and hours of operation are Monday through Sunday, including evenings and weekends.

Physical Demands

The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job. While performing the duties of this job, the coworker is regularly required to talk and listen to coworkers and customers. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must frequently lift and/or move heavy items and merchandise. All coworkers are expected to adhere to all company safety guidelines while meeting the physical demands of the job.

Acima is an equal opportunity employer committed to ensuring that all employment decisions are made on a non-discriminatory basis. Acima will consider all qualified applicants with criminal histories in a manner consistent with applicable laws.

This job description is not intended to be all-inclusive. Coworkers may perform other related duties as negotiated to meet the ongoing needs of the organization.