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Company Contact Info

  • Portland, OR

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Customer Service Rep I

McLane Company • Portland, OR

Posted 14 days ago

Job Snapshot

Full-Time
Travel - None
Transportation
Other

Job Competition

3

Applicants

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Job Description

JOB SUMMARY / GENERAL DESCRIPTION:  

Under direct supervision and through initial training, this position handles routine customer service cases.  Achieves customer satisfaction with accurate, timely, and consistent information.  

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

Other duties may be assigned.  A teammate in this position must have the ability to:

  • Maintain customer files to ensure up to date information.
  • Research and respond to customer inquiries.
  • Manage customer requests for assistance, information, and issue resolution.
  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
  • Maintain regular communication with decision makers within customer organizations.
  • Train customers on various business issues and applications to maximize value.
  • Respond to various customer requests and needs.
  • Answer inquiries by phone, email, and internet response.
  • Perform other duties as needed or assigned by supervisor.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

A teammate in this position must have:

  • High School Diploma or GED.  
  • Up to 2 years of experience in a customer service role.
  • Ability to type 45 wpm and perform 10-key by touch.
  • Strong verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with Microsoft office applications.
  • Ability to prioritize pending tasks in a logical manner.
  • Ability to learn quickly and retain information.

WORKING CONDITIONS:

  • Office environment.
McLANE BENEFITS
McLane offers competitive pay and benefits including medical, dental, vision, life insurance, STD/LTD and 401(k).
Candidates must pass a background check, drug screen and other job requirements.
McLane is an EOE AA M/F/Vet/Disability.
Job ID: 20090
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