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- Cheyenne, WY
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Call Center Customer Service Representative
Nesco Resource • Cheyenne, WY
Posted 1 month ago
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1. Provides excellent customer service by managing provider calls, obtaining information and answering questions, and in specific instances, refers callers to the Operations Manager for service and/or resolution.2. Enters information into the Provider Data Management System.3. Communicates with providers about ongoing enrollment status in accordance with set policies and procedures.4. Contacts providers to obtain missing information and records findings in the Provider Database Management System.5. Uses secure web services to complete tasks as defined in the policies and procedures.6. Maintains updated knowledge of the Provider Screening and Enrollment project.7. Maintains knowledge of contract compliance provisions of the project and meets and/or exceeds those requirements.8. Meets and/or exceeds Production and Quality Assurance goals as defined for this position.9. Raises issues of concern and/or problems to the attention of the Operations Manager.10. Cross-trained to provide back-up support to the Enrollment Specialists or Mail Specialist.11. Performs other duties as may be assigned by management.
ESSENTIAL PHYSICAL AND MENTAL FUNCTIONS:
1. Must be able to remain in a stationary position for an extended period of time2. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
JOB ENVIRONMENT: Work is constantly performed in an office environment.
High School diploma, GED, or equivalent certification; computer literacy; ability to quickly learn new software programs; strong analytical skills; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex task simultaneously; and ability to work as a team member, as well as independently.
At least two (2) years of relevant experience required;
Excellent organizational, communication and interpersonal skills; ability to document communication and outcomes effectively. Type 30+ wpm; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many tasks simultaneously; and ability to work as a team member, as well as independently.