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Company Contact Info

  • 614 9th Avenue North, Bessemer, AL 35020`, AL
  • EZPAWN

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Customer Service Lead

EZCORP • 614 9th Avenue North, Bessemer, AL 35020`, AL

Posted 2 months ago

Job Snapshot

Full-Time
Degree - High School
$12.00 - $14.00/Hour
Banking - Financial Services, Credit - Loan - Collections, Retail
Customer Service, Retail, Sales

Job Description



We are hiring for the following locations:

614 9th Avenue North, Bessemer, AL
2040 Bessemer Road, Birmingham, AL
40C Phillips Drive, Birmingham, AL
1220 Bankhead Highway West, Birmingham, AL

Do you enjoy being a Team Lead but want more challenge in your work? Does the idea of "wheeling and dealing" over an item excite you? Then come join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 500 storefronts in 16 US states, as well as in Canada and Mexico. We are currently looking for a Team Lead/Shift Supervisor to work at one of our EZPAWN retail outlets.

As a Team Lead, you will provide outstanding customer service and build solid relationships with clients, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. We offer competitive compensation and benefits, a fun work environment with great people, and plenty of room for professional development and advancement. If you like the idea of building a rewarding career helping to create a great customer experience, we want to talk with you! Contact us today!

Job Responsibilities

This role will give you the unique opportunity to interact with our customers on a daily basis, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As a Team Lead, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.

Other Team Lead duties include:

  • Processing loans and extensions
  • Coming to jointly satisfactory terms regarding items to be pawned
  • Performing opening and closing store procedures
  • Contacting customers to generate new and repeat business
  • Adhering to all company policies, procedures, and regulations



Job Requirements

We are looking for a Team Lead who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing client and community relationships. Excelling at customer service and relationship building will take you far in your career with EZPAWN.

Requirements for the Team Lead role include:

  • High school diploma or GED
  • Minimum 3 years of supervisory, key holder, or team lead experience
  • Ability to offer and describe various solutions and their benefits to the customer
  • Able to pass a criminal background check and drug test
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Sales background, a plus
  • Bilingual, a plus



Benefits

EZCORP is passionate about customer service, but our team members are equally as important. Just as we want to meet the needs of our customers and our community, we also strive to meet the needs of our diverse workforce and their families. EZCORP provides our full-time employees with a comprehensive benefits package to help you achieve your optimal work/life balance.

Here is some of what we have to offer:

  • Competitive wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Comprehensive health insurance package
  • 401(k) with company match
  • Generous Paid Time Off
  • Holiday pay
  • Progressive career path

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.


Job ID: 8643/8721
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