Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Customer Care Representative job in Indianapolis at Lennar Homes

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Customer Care Representative at Lennar Homes

Customer Care Representative

Lennar Homes Indianapolis, IN Full Time
Apply Now
Overview

The Customer Experience Representative will handle customer care requests professionally and as quickly as possible. Is also responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.



Responsibilities

  • Manages completion of quality home repairs within standards set by company and industry specifications
  • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
  • Contact homeowner within 24 hours and inspect calls within 72 hours
  • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
  • Monitors business partners work for completion and satisfaction of repairs
  • Completes minor home repairs; obtains customer’s approval for completed work
  • Monitors status reports for accuracy
  • Expedites emergency repairs
  • Assists in maintaining community standards
  • Meets and greets homeowners during orientation walk

#CB

#CB



Qualifications

  • Minimum High School or GED preferred.
  • Minimum 2 years customer service experience required, preferably with a homebuilder
  • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
  • Able to analyze problems, determine solutions, and produce desired outcome
  • Intermediate to advanced PC skills (Microsoft Word and Excel) 
  • Excellent verbal and written communication skills
  • Must possess professional attitude to represent company in a positive manner
  • Valid Driver’s License and good driving record


Type

Regular Full-Time
 

Recommended Skills

  • Communication
  • Scheduling
  • Customer Service
  • Time Management
  • Emergency Handling
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2021-19710

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.