The Customer Experience Representative will handle customer care requests professionally and as quickly as possible. Is also responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Manages completion of quality home repairs within standards set by company and industry specifications
Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
Contact homeowner within 24 hours and inspect calls within 72 hours
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Completes minor home repairs; obtains customer’s approval for completed work
Monitors status reports for accuracy
Expedites emergency repairs
Assists in maintaining community standards
Meets and greets homeowners during orientation walk
Minimum High School or GED preferred.
Minimum 2 years customer service experience required, preferably with a homebuilder
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Able to analyze problems, determine solutions, and produce desired outcome
Intermediate to advanced PC skills (Microsoft Word and Excel)
Excellent verbal and written communication skills
Must possess professional attitude to represent company in a positive manner
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Job ID: 2021-19710
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