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  • New Lisbon, WI 53950

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Field Service Supervisor (12825)

Wabash National • New Lisbon, WI

Posted 19 days ago

Job Snapshot

Installation - Maint - Repair

Job Description

Position Description:  

Supervises the activities of the field service crew who perform on-site services including installing, maintenance and repairs. Oversees the scheduling and training for the field service crews. Develops maintenance plan for equipment and vehicles.

Direct Reports: Yes

Essential Duties and Responsibilities: 

  •        Establishes quotes with pricing of Field Service repairs, estimate cost and develop sales proposals for customers
  •        Maintains warranty account and schedules repairs to meet customer needs and deadlines
  •        Orders parts as required for work orders and ships parts
  •        Arranges travels, airfare and rental cars for crew
  •        Processes fabricated parts for Part Sales including order entry and delivery
  •        Coordinates maintenance of service trucks including DOT inspections
  •        Develops and recommends effective procedures and supporting policies which will help establish and achieve schedules and quality standards at the most favorable cost
  •        Implements established procedures and policies through effective supervision
  •        Plans, organizes and coordinates jobs to maximize production efficiencies and safety
  •        Helps team members solve problems and make improvements; works to reduce obstacles to team performance and improvement, troubleshoots problems and helps find and implement solutions
  •        Keeps Field Service Manager advised of any safety concerns, quality problems, concerns, delays, etc.
  •        Suggests methods improvements or alternate methods and materials to reduce cost and/or improve quality
  •        Follows and enforces established safety procedures and policies at all times
  •        Works closely with other members of business unit to meet the units' strategic objectives
  •        Inputs all appropriate detail in visual and other computer programs as needed to maintain data base and produce reports
  •        Assists with coordinating and administers company policies and programs as well as knowing and enforcing our customers policies and procedures
  •        Performs other job-related duties as assigned

Education Requirements:

Bachelors in: Engineering or 5+ years of experience  

Knowledge, Training, Skills and/or Experience:

  •        3+ years of experience in the field or in a related area
  •        Working knowledge of ASME procedures
  •        Familiar with a variety of the field's concepts, practices, procedures and tools
  •        Familiar with standard concepts, practices, and procedures with production, purchasing and materials of the operation
  •        Requires a working knowledge of computer software to include word processing and spreadsheets
  •        Demonstrates ability to supervisor employees and show leadership skills
  •        Ability to work with customers directly
  •        Evaluate issues to safely and effectively quote and plan equipment repair and retrofit

Certifications, Licenses

  •        10 hour OSHA card holder preferred 
Job ID: 89098299
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