Our client is currently seeking a Customer Logistics Representative who works in a fast paced, team oriented environment that partners closely with other internal departments to provide optimum professional customer service to the field-based Sales team; to maintain and enhance business. The Customer Logistics Representative must be detail oriented with a strong work ethic focused on providing a positive customer experience. This position is responsible for accurate product orders and completing sales order processes within our guidelines and Quality Policy.
This job will have the following responsibilities:
Process and review orders for internal and external customers to ensure accurate order processing and on-time deliveries.
Coordinate inventory and delivery for emergency shipments.
Communicate via phone and email to support Sales Field.
Effectively interacting with all departments to resolve customer queries or to redirect queries to the appropriate department.
Research and determine a corrective course of action for delivery issues and other problematic situations.
Develop comprehensive knowledge of products.
Troubleshoot, train and support the Sales Field with our Customer Relationship Management (CRM) platform.
Participate in the emergency on-call rotational schedule.
Qualifications & Requirements:
Bachelor's degree from a four-year college or university with at least 2 years of customer service experience; or at least four years of experience in customer service.
Previous experience in the medical device industry preferred.
Prior exposure to product inventory and inventory processes also preferred.
Strong customer service, interpersonal and communication skills are essential.
Ability to adhere to daily deadlines while managing multiple tasks
Organized, detailed, as well as process and goal oriented.
Good problem solving and decision making skills.
Comfortable dealing with and managing change.
Results oriented, strong sense of urgency, proactive and flexible.
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Job ID: 617265
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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.