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Customer Service in Oliver Springs,Tennessee
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Jewelry Television - Customer Experience Agent

Jewelry Television Knoxville Full-Time
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Customer Experience Agent

As a Jewelry Television Customer Experience Agent your centric focus would be directly dedicated to delivering exceptional customer service to each of our highly valued customers. With world-class customer engagement in areas of customer sales assistance and customer support resolution, Jewelry Television’s Customer Experience Agents are continually striving to build strong, long lasting customer relationships by continually enhancing the Jewelry Television customer experience.

The following Customer Experience Agent shifts are currently available:

2:30 pm – 11:00 pm

This is a Monday - Friday position, but weekend and holiday availability are required due to seasonal and other peak volume periods.

Responsibilities:

  • Answers and responds to continuously incoming customer calls with a high degree of courtesy and professionalism

  • Efficiently and accurately communicate and document customer account information

  • Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer’s and the company’s best interest

  • Effectively complete outbound customer follow-up calls as needed

  • Must be detail oriented with the ability to efficiently and effectively multi-task in a team based Customer Care environment; both internally and externally

  • Assists customers in purchasing items from a live television show during peak volume times

  • Recommends related items to be purchased - up-selling similar items to enhance the customer’s overall purchase experience

  • Educates customers about multiple JTV products and services to include: methods of payment, shipping options, and return policies.

  • Uses all available resources to actively mitigate and resolve customer complaints and issues

Requirements:

  • Previous Customer Care work experience is preferred
  • Strong previous attendance history

  • Proven ability to work well independently

  • Willing to provide outstanding customer service

  • Excellent written, verbal, and telephone skills

  • Ability to connect with customers using active listening skills

  • URL blocked - click to apply

  • Strong mitigation and problem-solving skills

JTV Perks:

  • Bonus commission incentives for product upsells

  • Casual working environment

  • Outstanding employee benefit program with medical, dental and vision coverage available

  • 401(k) matching contributions

  • Generous personal/vacation accrual policy

  • Great employee discount program through local vendors

  • Exceptional employee discount on JTV product

  • 24-hour private Fitness Center for all JTV employees and their immediate family

  • On-site Medical Center

  • Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

Overview:

Jewelry Television® (JTV) is one of the leading retailers of URL blocked - click to apply and URL blocked - click to apply in the United States. Privately-held with a proven 26-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, URL blocked - click to apply, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015. #CB

 

Skills required

Sales
Selling Techniques
Retail Sales
Demos
Retailing
Client Rapport
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Job ID: 225

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Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 23 year history, JTV leverages an omni-digital retail strategy designed to elevate the customer experience through immersive, digitally-driven touch points. The company’s proprietary technology powers its unique platform which includes broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence.

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